Dean Ho: Key Account Sales Rep in San Juan Capistrano, CA
Dean Ho
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Key Account Sales Rep
San Juan Capistrano | United States
Skills
No information
Interests
No information
Industries
Golf
Lifestyle
Outdoor
Skate
Snow
Surf
Work experience
![Image Billabong](https://s3.us-west-2.amazonaws.com/malakye-content/photos/users/476a3edf-2c92-4edb-b9df-737a3c6e02d6/AVATAR/b3b38244-ad4e-45e4-80aa-0e1d33ef4b4a.jpeg)
Billabong
Key Account Sales Rep | 03/2021 - Current
Stance Socks
Senior Credit Representative | 10/2018 - 03/2021
Responsible for the timely collection of accounts receivables for over 2400 accounts ranging from specialty
stores to national chain retailers including Nordstrom, Ross, Dicks Sporting Goods, REI, and Bloomingdales.
• Review weekly credit hold report and collaborate with sales team for order releases.
• Provide credit support for 48 outside sales representatives and resolve credit issues for assigned accounts.
• Process all credit memos, RA's and batch updates to ensure accurate account standing.
• Perform risk analysis, customer master maintenance, account reconciliation, and chargeback resolution.
• Work with 3PL regarding chargebacks, RA's, refusals, and any shipping errors.
Pelagic
US Specialty Accounts Manager | 03/2017 - 03/2018
• Managed sales, fulfillment, and customer service for over 250 domestic specialty accounts.
• Provided sales support for all domestic sales representatives, accounts, leadership and executive
management.
• Monitored and maintained US order file and resolved any issues regarding orders, shipping, and inventory in a timely manner.
• Ran daily allocation reports, weekly aging reports, and processed all RA's, invoices, and credit memos.
• Maintained customer master file of all records including billing/credit information, shipping addresses,
shipping guidelines and contact lists.
![Image Volcom](https://s3.us-west-2.amazonaws.com/malakye-content/photos/users/14d07852-e206-493c-8cdd-2fe749775744/AVATAR/5e0da91d-7b2f-46b2-9a89-01c8182872d4.jpeg)
Volcom
Sales Support Representative | 01/2016 - 03/2017
• Worked closely with 12 sales representatives across 6 territories that totaled over 30M in revenue to provide sales support to assigned accounts, sales reps, and management.
• Managed order file for assigned territories to ensure the maximum fulfillment of booked dollars.
• Researched and solved any credit, inventory, and inquiries regarding sales orders and shipments.
• Processed all RAs, new accounts, order adjustments, as well as prebook and at once order entry.
• Assisted Key Account Managers with order entry including Ross, Marshalls, TJ Maxx, and Amazon.
• Managed EDI account Zappos and handled all warranty related issues for US and Canada.