Dean Taylor: Desk Manager in Stanton, CA

• Advanced knowledge of dealership operations, profit /loss, budget, forecasting. • Increased Pre-Owned volume from 60 vehicles to 100 within 3 months. • Drive sales with customer service approach that Manager will meet with every guest and Mangers will follow up with every unsold prospect the following business day. • Work with four separate pay plans (Internet/ Fleet, Retail Straight Sales, Retail Sales with Closer, Retail Hourly) while maintaining positive cohesion among associates.

• Gained valuable experience in Operations, Sales, Budget Development, and Staffing. • Create and developed BDC for Retail Sales to drive Profit and provide training for CRM Management. • Motivate Closers and Sales Team to perform at maximum potential. • Work with both Prime & Subprime creditors in order to get deals financed. • Maintain Gross profit average of $650- $750k per Month.

• Manage team of 8-10 Internet Managers. Increase Monthly sales by 300% and Increase Market share for dealership from 1% to 1.5%. • Create email Templates for the Internet Department and create monthly incentives to drive sales. • Closing ratio of over 23% while maintaining gross profit for overall team performance. • Assist in dealership website optimization pertaining to SEO, Organic, and 3rd party lead providers such coordinate meetings with Representatives from Kelly Blue Book, Edmunds, AutoTrader and TrueCar.

• Managed high volume of daily deals and showroom traffic. • Top Performer of dealership tasked to take guest from beginning to end. • Consistently convert cash deals into finance deals with emphasis in F&I menu presentation. • Typed over 30 deals a Month while negotiating entire deal from start to finish. Recognition: Complete Toyota Financial Services (TFS) Training and Toyota Leasing Training.

• Assist in closing sales of 100+ deals per month with an average of $2,500 front and back gross profit per copy. • Consistent Top Closer for the dealership. • Manage a diverse team of 6-8 Sales Representatives. • Maintain average Customer Satisfaction Index (CSI) of 95% or above.