Outdoor

Customer Service 

Customer Service & Support

I have over 15 years of Customer Service experience and believe I would be an asset to your company.

December 2021 to Present

Provides front-line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquires/issues, service requests, suggestions and complaints.

Provides customer service relating to sales, sales promotions, and communications. Resolves more complex complaints escalated by customer/sales force. Setup Customer Accounts (CRM) and SAP). Enter orders in SAP, attached documents and send acknowledgments.

customer service relating to sales

Assisted in the day-to-day and brand-building solutions. Manage orders, tracking, vendor management and inventory. Work closely with customers to ensure they are satisfied with products and service they receive and to improve upon areas of dissatisfaction. Learned and understood clients needs and manage client expectations. Process and manage orders. Track job requests and orders, timing and success rate of all requests. Communicate results back to the account teams, managers and customers.

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February 2020 - October 2020

Reviewed and validated all contracts for the "Fleet Area" for Verizon. Processed all cancellations and created credit memos and invoicing.

Also working in production planning, scheduling, inventory control, sales order fulfillment and customer service. Demonstrated abilities in researching, responding to and resolving customer inquiries utilizing Sales Order Management systems.

Fast paced inbound call center, 20 to 50 orders a day via email, phone or fax. I would handle order/calls specifically for critical care and alternate care for hospitals and doctor offices. Majority of the calls were customers calling to get updates on their orders or to place an order. Also would handle RMAs. And confirm all orders back to customers via email.

Customer Service Representative

Supported and improved Mazda's owner retention and satisfaction. I was responsible for investigating and negotiating a resolution for customers issues presented via the hotline and by written response.

Responded to and resolved Mazda customer contacts, including timely, customer focused resolutions with field reps, dealers, consumer groups, and/or state agencies. Conducted preliminary diagnoses of customers concerns and consulting with dealers.

Decided financial participation by Mazda on repairs and issues beyond the terms of the Warranty.

Also, answered 30-35 calls per day on a average. Handled customer issues, follow up with customer as needed. Adjusted workflow, duties and priorities to meet demand.

Maintained direct contact with customers before and or after sales. Quoted pricing, offered promotions and discounts when applicable.

Developed customer communications regarding new laboratories or future customer needs to promote further sales.

Worked with various departments to meet sales goals. Focus on work for pre-sales, post-sales or both. Interacted with customers, company sales and or service personnel to handle a variety of pre-sales or post-sales service functions.

Received customer requests and prepared documents/troubleshoot tickets related to processing returns (RMA), servicing and exchanges. Updated databases with status or returned material issues and accounts for returned inventory. Recorded and reported the status of returned equipment, repairs, replacements, sales orders and delivery schedules.

May have scheduled field service repairs. Handled requests for additional company materials. Maintained records of returns. And scheduled changes and product enhancements.

Find out detailed information about Deanna Mohler, Customer Service  in Prescott, Arizona

Deanna Mohler: Customer Service in Prescott, Arizona

Deanna Mohler

Chapman University