Bike

Lifestyle

Snow

Surf

Tahoe

Oregon

Hosts of our beach bike club - rides once a month along various coastlines

Supercross fans

Race enthusiast of many various motor sports

Involved with husband go-kart related company for 10 years.  helped with event activities at various race tracks.  followed son's downhill mountain bike racing for 5 years at various resorts i.e. mammoth

Big bear from 2008 - 2013

CUSTOMER SERVICE REP

Customer Service & Support

All aspects of Customer Service - large volume of incoming calls, order entry - via email, fax and phone. Assisting sales reps with all Inventory movement records while in field.  Creating RG's (returns), Set up FedEx call tags for customers.  Problem solving, shipping error resolutions, credit card issues, liaison between customer and and accounting dept.  Disbursement of new credit applications for new accounts.  Month end billings.  Knowledge of Outlook, SAP order entry system, GFIM ordering processing of sales rep's. documentation, Excel, some Microsoft Word

Order processing via faxes, emails and phone
E-commerce business - corrected order issues of electronic orders, communication of error to prevent further issues.
Problem resolution for customers experiencing - missing shipments, short ships, patient questions regarding our product, MRI information provided to technical personnel calling in. Understanding our website IFU's (Instructions for Use) and walking customer thru the website.
Patient on the table - doctor requiring immediate product assistance.
Sales rep assistance team- assisting our sales force with various requests, rep inquires on account status, documentation questions on Inventory Movement Records (IMR's)  Being able to facilitate a wide variety of sales rep questions, and determine where to direct them.
Processing of sales rep paperwork via GFIM system
Process of return goods authorization
Month End Billings

As a CSR 2001 - 2003 - Managed two semi-custom cabinet lines for Lowes and Home Depot.
Subject Matter Expert for department, and training of new hires.
Responsible for corresponding on all website issues, emails and voice mails.
Processed Returned Goods Authorizations
Order entry
Scheduled representatives for in home service issues with cabinets.
Tracked and communicated product quality issues.
======================================================
Order Management/Admin. 2003 - 2005 (different facility location supporting home builders/job sites)
Managed all incoming orders from point of new account set up to product shipment.
Liaison to Engineering Dept. for items not found in bill of material.
Maintained several spreadsheets for order status and discrepancies.
Reconciliation of invoices, shipping documents, return goods authorizations and archiving.
Research / Resolution of any shipping issues (shortages, mis-ships)

CUSTOMER SERVICE REP/ORDER MANAGEMENT/ADMIN.

Configured pricing on incoming work orders.
Estimated jobs for customers.
Large volume of incoming calls.
Scheduled appointments for both home builders and residential homeowners.
Maintained reports on status of monthly contracts.
Resolution of customer complaints.
Prepared work instructions and dispatched employee's to job sites.

DISPATCH/ OFFICE ADMIN/ ESTIMATOR

Dispatched appropriate employee for each job site requisition
Set up schedules geographically
Managed heavy volume of incoming calls
Customer service issues and resolution
Distribution of payroll checks
Interviewing of personnel, and some hiring

DISPATCHER/CUSTOMER SERVICE

Compiled all cost data for proposal preparation and submitted for sign off.
Responsible for correspondence and preparing orders for closure.
Maintained and process all data on CASREPS (Urgent Government Requirements)
Interpreted government standards and codes.
Researched price history on active proposals and responded to "No Bid" solicitations.
Team member of C.M.I. (Continuous Measurable Improvements)

CONTRACTS ASSITANT

Find out detailed information about Deborah Madden, CUSTOMER SERVICE REP in Lake Elsinore, CA

Deborah Madden: CUSTOMER SERVICE REP in Lake Elsinore, CA

Deborah Madden