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Customer Service and Planning Manager

Customer Service & Support

? Certified Project Management Professional (PMP) from PMI
?Certified Supply Chain Professional (CSCP certified) from APICS
? Involved extensively in Oracle ERP Implementation 
? Proven project management skills. Supervised and managed projects effectively. Familiar with issues involving acquisitions, business start-ups, product launches and program development and management
? Experience with VA/ VE techniques as a part of Process Improvements using tools like Value Stream Mapping
? Knowledgeable about Six sigma and Lean Manufacturing (TPS) concepts
? Effective team player. Flexibility and willingness to learn. Highly organized and creative, able to streamline workflow with strong analytical skills

?	Responsible and Accountable for providing outstanding service levels and enhancing the customer experience by Speeding up the overall process of Supply Chain
?	Conduct Value stream analysis to improve the end to end lead time experience 
?	Work with product management and commercial teams to improve the processes to provide the desired outcome – Order processing improvements, better visibility to large projects
?	Drive the team to achieve and excel in the On time delivery to the customer at the customer site by implementing processes that are adaptive and also special focus on Global Strategic Accounts. 
?	Work closely with Product Management and Commercial teams and conduct cost analysis to reduce the total cost of the product by conducting workshops and constantly bench marking
?	Constantly challenge the teams for Continuous improvement – have zero back orders to customers
?	Apply Tailored Supply Chain concepts – drive healthy inventory along the supply chain , reduce costs and red

?	Lead and direct the team for scheduling and planning the operations for the plant. Co-ordinate activities between Sales, Purchasing, Manufacturing and Distribution
?	Facilitate develop, manage and monitoring of factory revenue plans, and ensure departmental work goals and objectives are strategically aligned
?	Develop and implement dash boards to communicate key metrics such as On Time Delivery, Inventory levels, Internal and External service levels. Share this with the team and also the executive management
?	Engage our international suppliers and establish strategic logistics agreement by creating flexibility in the supply chain
?	Establish solid working relationships at a senior level with our internal DC customers in support of our on-going business requirements
?	Drive the SIOP process to facilitate effective methods to create forecasts by collaborating with key stakeholders. Review the market analyses to determine customer needs, volume potential, and identify the capacity and 

Supply Chain Planning Manager

?	Manage New Product Introductions (NPI) and lead the project team in establishing task priorities, scheduling and tracking work assignments
?	Provide guidance and ensure the availability of resources and identifying the possible risks in the project
?	Collaborate with other departments to meet new product development requirements, ramp up for new products and ramp down for phase outs and identify service requirement
?	Anticipate all supply chain action plans to ensure that the product will be ready to start manufacturing on time
?	Maintain logistics cost for the product under target
?	Project leader for ERP implementation (Oracle). Assisting in providing all the required information to the IT. Identify the resources; track the progress of the project and providing training to the key users
?	Determination and management of optimal safety stock and lot size levels
?	Developing financial models to analyze cost and benefit tradeoffs for outsourcing products to low cost countries
?	Interf

Project Specialist

?	Working for the supply chain team for a launch plant of tier 1 supplier making instrument panels for Chrysler
?	Spearheading a project for managing and scheduling the service parts for the plant, resulting in improved supplier rating
?	Supervised operators independently in the execution of pilot plant experimentation
?	Support the engineering team and suppliers in all areas including documentation, material procurement, and process development
?	Develop and execute production plans and project schedules. Proficient in the use of MRP system QAD 
?	Planned and developed department wide training and set responsibilities to hold people accountable at different phases of project. Developed standard work procedures as a part of this process


Supply Chain and Operations Engineer

?	Solely responsible for managing the entire logistics spend for 3 plants of GM situated in NA. Worked with the 3PL Service Provider Engineers on a day to day basis to bring down the logistics spend of GM
?	Involved in Network redesigning and coordinated future launch for all the NA plants of GM 
?	Managed the 20 week Operating Plan Schedule provided by GM and try to reduce the gap between the actual and planned Cost per unit (CPU). Also work with the 3PL engineers to generate a monthly operating plan for GM
?	Conducted weekly meeting with the 3PL engineers and obtain trailer audits on random underutilized routes


Logistics Engineer

Find out detailed information about Deepa D, Customer Service and Planning Manager in Costa Mesa, CA

Deepa D: Customer Service and Planning Manager in Costa Mesa, CA

Deepa D

Bangalore University

Western Michigan University