Deepak Bhardwaj: in Narnaul
Deepak Bhardwaj
Narnaul | IN
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Summary
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Work experience
Microland Ltd
Shift Manager/Team Lead | 12/2016 - 06/2018
Project - Bank of America
Job Responsibility:
Supervised 3 locations with 38 team engineers with a total of 6,000 users.
• Develops good relationship with the customers.
• Preparing the Incident reports, on the basis of that need identifying the RCA for Problem Record.
• Inspires coworkers to attain goals and pursue excellence.
• Effectively utilizes each team member to his/her fullest potential.
• Mitigates team conflict and communication problems.
• Manages day-to-day client interaction.
• Review the activity trackers & the Daily, weekly & monthly reports.
• Sets and manages client expectations.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Seeks and participates in development opportunities above and beyond training required by the organization.
• Maintaining the performance reports of team members and addresses issues as appropriate.
• Ensure proper vendor management, timely deliveries from vendors.
• Technical support for client user using remote tools like SCCM, RDP, WebEx and chat.
• Installation and configuration of MS-outlook, PST creation, troubleshoot PST related issues and recovery.
• Acting as an escalation point for major incidents, problems or issues in the environment.
• Flexible hours - Must join critical outage bridges and/or handle customer escalations.
• Configuring and managed DHCP, DNS and Active Directory.
• Managing and Monitoring WSUS server for desktop patching.
Net connect Pvt Ltd
Team Leader -Desktop Support | 03/2014 - 09/2016
Progressive Infovision Pvt Ltd
Desktop Engineer L2 | 05/2012 - 03/2014
HCL Infosystems Ltd
Desktop Engineer L1 | 04/2010 - 05/2012
Education history
State Board of Technical Education
Diploma
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