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Deepak Bhardwaj: in Narnaul

Deepak Bhardwaj

Narnaul | IN
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Summary
Activity
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Work experience
Image Microland Ltd

Microland Ltd

Shift Manager/Team Lead | 12/2016 - 06/2018

Project - Bank of America Job Responsibility: Supervised 3 locations with 38 team engineers with a total of 6,000 users. • Develops good relationship with the customers. • Preparing the Incident reports, on the basis of that need identifying the RCA for Problem Record. • Inspires coworkers to attain goals and pursue excellence. • Effectively utilizes each team member to his/her fullest potential. • Mitigates team conflict and communication problems. • Manages day-to-day client interaction. • Review the activity trackers & the Daily, weekly & monthly reports. • Sets and manages client expectations. • Continually seeks opportunities to increase customer satisfaction and deepen client relationships. • Seeks and participates in development opportunities above and beyond training required by the organization. • Maintaining the performance reports of team members and addresses issues as appropriate. • Ensure proper vendor management, timely deliveries from vendors. • Technical support for client user using remote tools like SCCM, RDP, WebEx and chat. • Installation and configuration of MS-outlook, PST creation, troubleshoot PST related issues and recovery. • Acting as an escalation point for major incidents, problems or issues in the environment. • Flexible hours - Must join critical outage bridges and/or handle customer escalations. • Configuring and managed DHCP, DNS and Active Directory. • Managing and Monitoring WSUS server for desktop patching.
Image Net connect Pvt Ltd

Net connect Pvt Ltd

Team Leader -Desktop Support | 03/2014 - 09/2016

Image Progressive Infovision Pvt Ltd

Progressive Infovision Pvt Ltd

Desktop Engineer L2 | 05/2012 - 03/2014

Image HCL Infosystems Ltd

HCL Infosystems Ltd

Desktop Engineer L1 | 04/2010 - 05/2012

Education history
Image State Board of Technical Education

State Board of Technical Education

Diploma

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1501 Lincoln Blvd.#1014 Venice, CA. 90291