A dynamic, team spirited and performance driven professional, having 9+ years of rich experience in IT Infrastructure. An ITIL V3 Certified Professional. Currently associated with OYO Rooms as an IT Manager (Projects/Regional IT). Handling more than 24 different region/Hub offices in support of Service Desk & EUC infrastructure.

IT Skill:
Operating System: Windows XP/7/2010.
MDM Devices: MacBook IPHONE, IPAD, IOS 10.
Mail Clients: IBM Lotus Notes9.5, Microsoft Outlook 2016, G-Suite.
Networking: Data Center, ISP, LAN, WAN, VPN, Wireless, Switch, Router, Access Point, Firewall
Audi/video Solution: Zoom, Webex, Polycom.
Antivirus: Symantec and MacAfee 8.0.
Ticketing Tools: Remedy, HPSM, Fresh desk.
Project Tools: JIRA and G-suite.

Project	-	Bank of America
Job Responsibility:
Supervised 3 locations with 38 team engineers with a total of 6,000 users.
• Develops good relationship with the customers.
• Preparing the Incident reports, on the basis of that need identifying the RCA for Problem Record.
• Inspires coworkers to attain goals and pursue excellence.
• Effectively utilizes each team member to his/her fullest potential.
• Mitigates team conflict and communication problems.
• Manages day-to-day client interaction.
• Review the activity trackers & the Daily, weekly & monthly reports.
• Sets and manages client expectations.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Seeks and participates in development opportunities above and beyond training required by the organization.
• Maintaining the performance reports of team members and addresses issues as appropriate.
• Ensure proper vendor management, timely deliveries from vendors.
• Technical support for client user using remote tools like SCCM, RDP, WebEx and chat.
• Installation and configuration of MS-outlook, PST creation, troubleshoot PST related issues and recovery.
• Acting as an escalation point for major incidents, problems or issues in the environment.
• Flexible hours - Must join critical outage bridges and/or handle customer escalations.
• Configuring and managed DHCP, DNS and Active Directory.
• Managing and Monitoring WSUS server for desktop patching.

Shift Manager/Team Lead

Team Leader -Desktop Support

Desktop Engineer L2

Desktop Engineer L1

Find out detailed information about Deepak Bhardwaj,  in Narnaul

Deepak Bhardwaj: in Narnaul

Deepak Bhardwaj

State Board of Technical Education