Deepak Bhardwaj: in Narnaul

Project - Bank of America Job Responsibility: Supervised 3 locations with 38 team engineers with a total of 6,000 users. • Develops good relationship with the customers. • Preparing the Incident reports, on the basis of that need identifying the RCA for Problem Record. • Inspires coworkers to attain goals and pursue excellence. • Effectively utilizes each team member to his/her fullest potential. • Mitigates team conflict and communication problems. • Manages day-to-day client interaction. • Review the activity trackers & the Daily, weekly & monthly reports. • Sets and manages client expectations. • Continually seeks opportunities to increase customer satisfaction and deepen client relationships. • Seeks and participates in development opportunities above and beyond training required by the organization. • Maintaining the performance reports of team members and addresses issues as appropriate. • Ensure proper vendor management, timely deliveries from vendors. • Technical support for client user using remote tools like SCCM, RDP, WebEx and chat. • Installation and configuration of MS-outlook, PST creation, troubleshoot PST related issues and recovery. • Acting as an escalation point for major incidents, problems or issues in the environment. • Flexible hours - Must join critical outage bridges and/or handle customer escalations. • Configuring and managed DHCP, DNS and Active Directory. • Managing and Monitoring WSUS server for desktop patching.