Fashion

Lifestyle

Music

Outdoor

Skate

Surf

Tech

Health & Fitness

Skateboarding

Traveling

Food

Guitars

Lifestyle brands

Experienced Supply Chain Coordinator and eCommerce Customer Support with a demonstrated history of working in the eCommerce Food industry, Fashion and Technology industry. Skilled in Operations Coordinating, Microsoft Word/Excel, Sales, Netsuite, CRM Software, EDI Software, and Team Building. Strong operations professional eager to jump into the next endeavor.

- Administered vendor relations including on-boarding, working with vendors to increase sales, coordinating logistics, and setting up purchase orders and sales orders
- Organized, and established key-roles within Supply Chain including task management which increased workflow and improved productivity
- Created an on-going Recipe Launch initiative with the contribution of Business Development, Operations, and Quality Assurance Management to consistently meet departments quantity on-hand index at 98% and higher
- Executed daily administrative duties of the Department including SKU build, document creation, developing reports, and data entry for ongoing projects

Supply Chain Coordinator

- Displayed a comprehensive understanding of product and product positioning to build consumer relationships and develop profitable and valuable revenue opportunities
- Handled 40+ inbound calls per-day to solve issues, concerns, and questions ensuring satisfaction with their purchases
- Conducted 100+ daily emails and 20+ live chats utilizing CRM Zendesk to acknowledge customer issues and resolve effectively and efficiently
- Built and fulfilled 20+ daily orders for Amazon Seller Central, Netsuite, and Shopify, within customer compliance
- Ensured compliance of policies and procedures as it relates to customer service and e-commerce for Chef'd, LLC

Customer Care e-Commerce

- Executed 150+ daily order processing through third-party EDI websites (SPS Commerce, Commerce Hub)
- Contributed to the B2C sales initiative, which enhanced the drop shipment program revenue by 60%
- Tracked all purchase order shipments to ensure they were delivered on time within a strict shipping window
- Facilitated stock management, and conducted daily inventory reports and cycle counts for .com accounts

Account Specialist

- Achieved sales volume goals by utilizing customer service and brand knowledge skills
- Utilized my sales knowledge to work efficiency through multi-tasking in a fast paced environment
- Evaluated and identify opportunities to up-sell and positively impact the customer's experience

Men's Sales Professional

Find out detailed information about Derek Thomas,  in Huntington Beach, CA

Derek Thomas: in Huntington Beach, CA

Derek Thomas

Golden West Community College