Derek Thomas: in Huntington Beach, CA

- Administered vendor relations including on-boarding, working with vendors to increase sales, coordinating logistics, and setting up purchase orders and sales orders - Organized, and established key-roles within Supply Chain including task management which increased workflow and improved productivity - Created an on-going Recipe Launch initiative with the contribution of Business Development, Operations, and Quality Assurance Management to consistently meet departments quantity on-hand index at 98% and higher - Executed daily administrative duties of the Department including SKU build, document creation, developing reports, and data entry for ongoing projects

- Displayed a comprehensive understanding of product and product positioning to build consumer relationships and develop profitable and valuable revenue opportunities - Handled 40+ inbound calls per-day to solve issues, concerns, and questions ensuring satisfaction with their purchases - Conducted 100+ daily emails and 20+ live chats utilizing CRM Zendesk to acknowledge customer issues and resolve effectively and efficiently - Built and fulfilled 20+ daily orders for Amazon Seller Central, Netsuite, and Shopify, within customer compliance - Ensured compliance of policies and procedures as it relates to customer service and e-commerce for Chef'd, LLC

- Executed 150+ daily order processing through third-party EDI websites (SPS Commerce, Commerce Hub) - Contributed to the B2C sales initiative, which enhanced the drop shipment program revenue by 60% - Tracked all purchase order shipments to ensure they were delivered on time within a strict shipping window - Facilitated stock management, and conducted daily inventory reports and cycle counts for .com accounts

- Achieved sales volume goals by utilizing customer service and brand knowledge skills - Utilized my sales knowledge to work efficiency through multi-tasking in a fast paced environment - Evaluated and identify opportunities to up-sell and positively impact the customer's experience