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Business Management Consultant

Specialist & Consultant

A results-oriented Executive Retail Management professional with extensive expertise directing multi-million dollar retail department store operations. Demonstrated ability to drive and sustain revenue increases while building and retaining productive management teams. Hands-on leader with the skills to ensure that all key components of success are in place to optimize returns.

BUSINESS MANAGEMENT CONSULTANT (MAY 2012 TO Present)
•	Reviewed 6 businesses — bar, bakery, hotel, gift shop, package good store, and home rentals and the startup of a new restaurant.
•	Reviewed P&L's and identified opportunities especially with payroll, expenses, advertising and shrink.
•	Installed Quick Books on all management laptops so that they can do daily entries on sales, payroll, expenses and cost of goods.
•	Provided daily feedback and communicated with the owner on issues, opportunities and solutions.
•	Shopped the competition and addressed advertising issues
       .    Set up night deposits with Banco Popular for all businesses.
    .   Shopped the main island, San Juan for equipment for the restaurant and expansion of the bakery and 
               Packaged goods store.  
       .     Met with the Mayor to seek out opportunities to improve business and labor.

PROJECT MANAGER (December 2011 to Present)                             
•	        Supervised 6 people with the building and setup of an upscale toy store which included:
•	Drawing up floor plans and the layout of the store, fixturing, displays and merchandising
•	Recruiting, coaching and training
•	Creating play set themes by age groups and learning toys, and creating an environment where children can play and learn and grow with educational and eco-friendly toys from Asia, Europe, and South America.
•	Review P&L’s and identify opportunities to reduce expenses, control payroll, improve selling
Techniques, and drive revenues to increase profits.

Project Manager

DISTRICT MANAGER, SPIRIT OF HALLOWEEN (July 2011 To December 2011) 
•	Responsible for the overall efficient operation of the district, up to 6 stores.
•	Building, merchandising and breakdown of all stores along with securing necessary permits, licenses and conducting all building inspections.
•	Maintained company standards on in store appearance and in store experience.
•	Recruited  7 managers and 14 assistant managers to staff all stores completely and followed up to make sure all training was completed of all associates.
•	Worked with the store team on the proper techniques of merchandise stocking, reducing damages and defects and handling price changes to reduce shrink.
•	Held management accountable for daily policies regarding cash and bank deposits, manage expenses, control shrink and use every opportunity to drive sales for success.

District Manager

MARKET MANAGER, Toys R Us EXPRESS (JUNE 2010 To MAY 2011) 
•	Responsible for the profitable operation of 13 Express stores through season.
•	Implemented new Pop-up strategies and accelerated new store rollouts.
•	Reduce expenses, integrate operations, improve productivity and control shrink.
•	Simplify processes to provide an exceptional guest shopping experience.
•	Enhance talent and staff all stores through recruiting, training and development.
•	Ranked for the year in the top 25% of the Express division in sales and #3 in margin.
STORE DIRECTOR, TOYS R Us (2007- 2010)	DOUGLASTON, NEW YORK
•	Responsible for operating this urban toy store with a sales volume of $13MM.
•	Supervised a staff of 4 managers and up to 175 sales associates.
•	Hired, trained, developed and evaluated staff members at all levels.
•	Ensured operational procedures, loss prevention, merchandise presentation, and execution of all corporate initiatives are implemented to the standards of excellence guidelines.
•	Set goals on a daily and weekly basis for measurable metrics for all associates.
•	Analyzed sales, metrics and profit to determine appropriate actions needed to be taken to achieve goals.
•	Assisted with the role out of new company initiatives and helped with developing consistency within the district with signage and improving the overall shopping experience.

Market Manager/Store Director

DISTRICT MANAGER (1995-2006)
BROOKLYN 2003-2007 - QUEENS 1999-2003 - MANHATTAN 1997-1999 - BRONX 1995-1997
•	Responsible for the successful operation of up to 25 stores located throughout the five boroughs of New York, representing average yearly sales volumes of $25 million dollars.
•	Supervised a staff of up to 25 store managers and over 250 sales associates.
•	Hired, trained and evaluated management personnel throughout district.
•	Ensured adherence to corporate plan-o-grams throughout departments district-wide.
•	Responsible for operational procedures, merchandise presentation and execution of all corporate initiatives.
•	Visited 1-2 stores per day, checking store operational and merchandising directives; working with staff to correct issues, and coordinating training and recruiting.
•	Analyze sales and profit results and determine appropriate actions to be taken to achieve goals.


SIGNIFICANT ACHIEVEMENTS 
•	Awarded Pinnacle Award for 3rd Quarter 2005.
•	Winner of "Brighten Smiles " a customer service award, October 2005.
•	Awarded District Manager of the Year, 2002,— ranked #1 in sales, profit, employee retention, ROS improvement, and held shrink under 0.75
•	Trained and promoted five managers to Training Supervisors.
•	Consistently held shrinkage under 1% from 1996 through present.
•	Awarded District Manager of the Year, 2000 — ranked #1 in best full and part-time retention, best overall retention, best UPT improvement and held shrinkage to .75%.
•	Winner of the Buddy Sales contest, 4th Quarter 2000.

Find out detailed information about Derek D'Costa, Business Management Consultant in Valley Stream, NY

Derek D'Costa: Business Management Consultant in Valley Stream, NY

Derek D'Costa