Dilbagh Singh: in Brampton, ON

Supported handpicked operations team to deploy and provision the software into the data centers that will host them, design and build infrastructure and monitoring systems for the software, perform scalability and capacity planning to ensure availability and performance for our users. Duties and areas of responsibility include: · Ensured services were available and performed well 24x7 · Cloud deployment automation · Maintained security, audit and business compliance · Performed troubleshooting of site issues and identified root causes · Backed up, restored and ensured availability of operations · Deployment of new content and new software versions · Installation of software and driver patches required for maintenance or compliance · Coordination and communication with the data center operational teams · Support operations -- password resets, content removal for legal reasons, etc. · Communication of production and operational schedules and events · Social Media Analysis using advance

Part of the primary Technical Services Engineering team in the Global Repair Services department and corroborate the team in their day-to-day activities. Duties include: · Supporting process pilots, time studies, NPI activities and data analysis using SAP · Ran software and process pilots · Conducted time studies for NPI activities · Data gathering and analysis using SAP · Software and reliability testing of devices · Built code-loads to fulfill different OS versions and software bundles required globally · Generated reports and instructional documents for internal use depicting high literacy · Troubleshooting and using software applications used in the BlackBerry repair process Technologies used: Microsoft Office, Adobe Acrobat and BlackBerry’s internal software testing and reliability tools used in smart phone repair process