Improved product marketing objectives by constructing communication initiatives, branding strategies to increase client
outreach
Managed company's limited marketing budget and associated market P&L to develop / execute marketing strategies, budgets, and sales plans for E-Commerce Golf business segments
Capitalized on industry marketplace trends to strategic solutions and enhance business operations
Implemented new SEO / SEM strategies, Google analytics to increase conversion rates
Executed trade shows for client partnerships on time and within budget
Provided research and development on Golf Equipment and Accessories products to showcase benefits and retain customers

Marketing Manager

Maintained up-to-date on business operations as well as positive and negative impacts.
Improved the efficiency of daily operations through better strategic and tactical planning, improved quality control
standards, enhance marketing and stronger systems management in Assembly, Logistics and Inventory Control
departments.
Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Managed and allocated staff and material resources to meet production goals. Created an
automated inventory system to limit inventory discrepancies.

Operations Manager

Investigated and resolved customer inquiries and complaints in an empathetic manner
Increased customer retention by developing and offering unique discount options while driving interest in new product lines
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
Maintained up-to-date knowledge of product and service changes
Evaluated interactions between associates and customers to determine areas in need of improvement
Followed-through on all critical inter-departmental escalations to increase customer retention rates
2620 Garona Drive, Hacienda Heights, CA 91745
626 • 806 • 6888
ultramanxo96@gmail.com


Effective liaison between customers and internal departments
Collected customer feedback and delivered reports to leadership to promote correction
Improved customer service initiatives by streamlining sales and order management processes.
Built partnerships with product management, support, and technology teams, as well as, sales, finance and operations departments to streamline processes

Customer Service Manager

Find out detailed information about Dominic Siow,  in Hacienda Heights, CA

Dominic Siow: in Hacienda Heights, CA

Dominic Siow

California State University