Dori Nottingham: Learning Manager / Director of Learning in Park City, UT

Responsible to facilitate, coordinate and give support of Montage learning programs such as orientation, training programs and departmental specific skills and knowledge relating to overall performance of service standards across resort. Oversee training and learning initiatives for managerial staff and executive committee. Development of educational collateral for hotel and corporate company, including departmental trainers, leadership, and line level staff. Ensure best practices of testing processes, audits and performance reviews to perfect the basics and drive performance to extraordinary levels.

Contracted for creating advanced placement curriculum and course work for Biology and Environment Science. Collaborated with writers, editors, instructional designers and project managers to meet applicable and critical deadlines.

Develop and deliver outstanding Sales and Customer Service trainings to multiple clients across North America, including live sessions and webinars. Coaching of individuals and teams on being accountable for the learned material and help recommend appropriate solutions that will maximum client results. Maintain and establish relationship with decision makers. Constant demonstration of company values, enthusiasm, and motivation for both internal and external employees.

Managed and oversaw all aspects of the onsite nature center for the Sundance Preserve. Developed and run educational programs for local community and guests. Established relationships with environmental partners and members. Gave presentations and tours for guests of the Sundance community including school children, board members, VIPs.

Conducted residential sales and marketing of improved and unimproved real property, specializing in both listing and selling. Developed aggressive negotiating skills with proven ability to close large transactions and successfully work though multiple issues and challenges. Consistently demonstrated excellent track record of high closing ratio and high client satisfaction for both buyers and sellers.

Managed client accounts and implemented specification sheets for new and existing clients. Delivered on-site presentations of product and support services. Generated weekly sales reports and expeditiously responded to client concerns and issues in order to ensure company goal of 100% client satisfaction.

Manned both the off-site gallery and on-site model for sales and marketing of new Marriott Resort property to prospective buyers. Conducted one on one sales. Provided continuing support for both guests and owners of property. Responsible for establishing relationships with vendors for client gifts.

Provided executive support for Marriott Project Director. Compiled and edited daily and weekly management reports. Helped facilitate the resale of owner properties. Scheduled and planned meetings, drafted correspondence and acted as a corporate liaison for western region. Skills Proficient with Microsoft Office Applications, including Windows, Word, Excel, Power Point, Publisher etc., as well as WordPerfect Applications.

Guided extended day trips on the Colorado River.