Doug Litrich: Sales Specialist in Portland, OR

• Softgoods sales and merchandising with proven results, offering advice on supplemental products and services while maintaining a customer-centric approach. • Analytical with customer biomechanics assessment, leveraging guided recommendations of soft and hard goods based on activity, travel and product expectations. • Brand ambassador to members while welcoming and achieving personal goals of new member acquisition through identifying needs and benefits to joining the REI community as a member. • Support REI Co-op by building and developing lasting relationships through providing exceptional customer service, online order fulfillment and setting an achievable positive vibe and service standard for my fellow coworkers. • Utilize service standards to achieve both individual and overall sales targets.

• Order manager, assists in helping direct inventory allocation to big box and online retail including but not limited to Walmart, Amazon, AAFES, Dicks Sporting Goods, Academy, and Cabelas. • EDI Manager • Consumer relations & product warranty -tend product inquiries by phone/email • Update customer service policies and procedures as needed in order to help improve customer satisfaction and brand appreciation. • Team member support to continually make strides in improving personal rapport, attend high-level meetings with management in effort to provide consumer insight and competitor brand awareness to help develop new goals for this family-run business to stay sharp!

• On-Premise marketing representative for San Diego central and east county. • Executed account marketing activation and sold in new product that helped achieve targeted sales goals. • Promoted new brands and supported resurgence of host brands through product sampling, activating national and local geographic key account marketing. • Achieved success through promotions by activating contests and supporting brands through product presentation and education.

• Managed order entry and sales process analysis. • SMU production coordinator. Coordinated specialty retail partner marketing activation events. Sales sample coordinator and distribution • Assisted leadership of brand ambassador team that included developing account strategy, goals, sales programs and the sourcing as well as distribution of marketing giveaways. • Forecasted and developed seasonal sales plans to help boost market share, delivered POS advertising. • Developed ERP solutions for specialty accounts, sales programs. • Generated brand energy and R.O.I. by presenting at tech clinics, and implemented national marketing campaigns.