Dragos Simon: Business Assistant in CASTLE ROCK, CO

Provide administrative support, data entry, and customer service. Work closely with sale agents and customers in the United Kingdom to clarify any discrepancies from orders Review and process orders from customers and/or agents on a daily basis, obtain missing information, input orders in the system. Upon customer requests, check delivery status of the order, contact the carrier to ensure delivery of orders as per transport manifest; Review and solve customer complains. Understand the nature of the complaint and solve it within the company guidelines: Transport or assembly related faults to be sent to carrier to sort out as per contract agreement. For manufacturing defects, contact the QA/QC personnel (contractors) in China to address the complaints. The QA/QC personnel, who speak Chinese, to interact with the manufacturer to address the issues with missing parts or faulty parts as requested. Process and solve any incoming comments or requests logged by management. Process expense reports Constantly seeking new ideas to improve customer service