duc nguyen: in garden grove, CA

• Diagnose and repair or make recommendation for replacement of all returned units. • Update appropriate documentation regarding return merchandise authorizations. • Communicate via email with customers and end-users. • Provide reporting data as necessary. • Help to contribute to process improvement. • Assist in voice/phone communication with customers and end-users.

• Ensured flights are created and in a suitable state for passenger check-in. • Ensured flights are closed out and reconciled correctly in a timely manner. • Ensured contractual requirements and company policies are consistently met. • Maintained flight and events logs, air crew flying records, and flight operations records. • Maintained and issues flying regulations and pilots and flight crew's information file. • Liaised with internal departments and external agencies as necessary.

• Helped customer find their textbook. • Inventoried textbooks. • Reported sale statement to manager.

• Trained to fix hand-held GPS device. • Refurbishing Sirius radio devices. • Deactivate satellite radio service. • Taught to report problems