Tech

Hardware

Software

Information technology

Help desk

It consulting

System analysist

It administrator

Techical Support

Customer Service & Support

To obtain a full-time position in the field of information technology with an emphasis on technology integration; special interests include software design, consulting, systems analysis, and GIS

•	Attend phone calls daily assisting clients on inquires
•	Provide support and how to with Suntek FreightStream/iLogisys software
•	Troubleshoot software, hardware, network issues, printer, file and fax server, FTP, and database internal and external
•	Work closely with end-users to provide trouble-free desktop environment using remote support
•	Handle tickets throughout the day assisting clients using Customer Response Management assign daily by the President of the company
•	Maintenance of company’s server
•	Create and Backup SQL database and forms using visual studio basic for existing and new company
•       Setup PC for daily meeting and PC users in training room

• Setup PC and VoIP phone for  internal users
• Backup PC and re-install OS
• Create file sharing for incoming users
• Create an inventory list for all PCs  
• Troubleshoot outlook and quick book for users

IT Technician

•	Operated Jacks Surfboard’s sales grossing approximately $30,000 per week
•	Provided and assisted customers with information on all products
•	Oversaw store opening and closing procedures
•	Compiled and calculated revenue at the end of each work day
•	Attended phone calls and conclude nature of the calls
•	Managed inventory control, cash control, and maintenance
•	Attended trade shows as a sales representative for Jack’s Surfboards
•	Executed all merchandising for the location

Sales Associate / Cashier

•	Provided guidance to students or visitors regarding procedures, resources, etc. 
•	Assisted students by addressing software operation questions
•	Responsible for maintaining and enforcing protocol with incoming students and visitors
•	Prepared daily reports via Excel logging student lab users
•	Assisted with additional duties and perform other clerical duties as needed.
•	Responsible for training and guiding incoming staff
•	Troubleshoot computers hardware, software, and printer

Computer Lab Assistant

Find out detailed information about Duy Le, Techical Support in santa ana, CA

Duy Le: Techical Support in santa ana, CA

Duy Le

California State University-Fullerton