Bachelor of Business Administration (B.B.A.)

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Export Customer Relations Specialist

Specialist & Consultant

Energetic employee who gets results through excellent customer service.


•	Establishing relationships with various key VIP customers and serving as the first point of contact.
•	Accepting and providing orders for customers who are exporting goods into international countries.
•	Meeting deadlines on a daily basis by creating orders and setting up orders from A to Z.
•	Planning various shipments to see where and when would be the best time to move cargo.
•	Creating and reviewing reports through excel to track shipments.
•	Solving scheduling problems that may arise when there is cargo that is delayed.

•	Communicating with a variety of vendors in different parts of the world that range from Europe to the Middle East
•	Providing information on rates and availability and prepare all necessary shipping documentation for Caterpillar such as bills of lading, packing lists, dock receipts.
•	Tracking and tracing numerous shipments to make sure containers arrive at the rail and port of loading on their intended dates.
•	Invoicing to ensure that all shipments have their correct charges and are also rated correctly to ensure that each party will be paid accordingly.
•	Issuing payment voucher for local charges to accounting department for issuance of check.
•	Running Caterpillar Parts workload report daily to ensure that all KPI requirements are met each day.

Export Operations Specialist, Caterpillar Products (Parts)

•	Responsible for the execution of export documentation requirements for shipments originating in the US to destinations globally, which include Letter of Credit shipments, commercial invoices, etc.
•	Ensure that all documentation meets export requirements within FMC regulations.
•	Processes, issues, distribute and/or dispatch all required documentation to all parties in a steady time frame to ensure the utmost quality.
•	Followed up and assisted with VIP accounts including Tyson, Cargill, International Paper, Carolina Ocean Lines, etc. 
•	Responsible for meeting daily deadlines with U.S. Customs and Border Protection.
•	Generate daily reports to track shipments coming importing and exporting the United States.
•	Maintain communication between internal departments to resolve any occurring issues.
•	Proficient in reading multiple service contracts which includes rates for the customers.

Export Customer Coordinator

Find out detailed information about Duy Nguyen, Export Customer Relations Specialist in Seattle, WA

Duy Nguyen: Export Customer Relations Specialist in Seattle, WA

Duy Nguyen

Florida International University - College of Business Administration