Duy Nguyen: Export Customer Relations Specialist in Seattle, WA

• Establishing relationships with various key VIP customers and serving as the first point of contact. • Accepting and providing orders for customers who are exporting goods into international countries. • Meeting deadlines on a daily basis by creating orders and setting up orders from A to Z. • Planning various shipments to see where and when would be the best time to move cargo. • Creating and reviewing reports through excel to track shipments. • Solving scheduling problems that may arise when there is cargo that is delayed.

• Communicating with a variety of vendors in different parts of the world that range from Europe to the Middle East • Providing information on rates and availability and prepare all necessary shipping documentation for Caterpillar such as bills of lading, packing lists, dock receipts. • Tracking and tracing numerous shipments to make sure containers arrive at the rail and port of loading on their intended dates. • Invoicing to ensure that all shipments have their correct charges and are also rated correctly to ensure that each party will be paid accordingly. • Issuing payment voucher for local charges to accounting department for issuance of check. • Running Caterpillar Parts workload report daily to ensure that all KPI requirements are met each day.

• Responsible for the execution of export documentation requirements for shipments originating in the US to destinations globally, which include Letter of Credit shipments, commercial invoices, etc. • Ensure that all documentation meets export requirements within FMC regulations. • Processes, issues, distribute and/or dispatch all required documentation to all parties in a steady time frame to ensure the utmost quality. • Followed up and assisted with VIP accounts including Tyson, Cargill, International Paper, Carolina Ocean Lines, etc. • Responsible for meeting daily deadlines with U.S. Customs and Border Protection. • Generate daily reports to track shipments coming importing and exporting the United States. • Maintain communication between internal departments to resolve any occurring issues. • Proficient in reading multiple service contracts which includes rates for the customers.