Customer Support Lead

Customer Service & Support

Oversaw and assessed customer service staff activities, and provided them with regular performance related feedback
boosting customer satisfaction rates
? Assisted with the development of service policies and implemented them with staff and customers
? Supervised returns, exchanges, and voids
? Prepared knowledge-based documents such as Standard Operating Procedures and published FAQs
? Managed and published customer Q & A's and product reviews for our lead website
? Acted as the liaison between customer care and digital teams to improve CRM across all brands

? Headed new hire training protocols and brand/product education and onboarded new employees
? Ensured excellent customer service and product experience to 500+ customers daily

Brand and Training Ambassador

?   Integrated external buyers with sponsored brands
?   Generated daily sales reports, analyzed data and oversaw accounts of private and public sponsors/investors
?   Customized goods, services and perks to increase customer satisfaction to outside partners

Sales Intern

Find out detailed information about Ebony santoyo, Customer Support Lead 

Ebony santoyo: Customer Support Lead

Ebony santoyo

California State University