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Administrative Assistant

Administration & Clerical

Ambitious, motivated, success-oriented achiever who’s specialty lies in utilizing strong communicative abilities complimented with exceptional organizational and team skills to bring about positive changes that enhance company growth and market position for maximum success.

-Responsible for processing mail, answering phones, and ordering supplies.

-Responsible for processing sales reports for account managers.

-Maintains and manages computer files and filing of supporting documents.

-Responsible for information research, filing, and check deposits.

-Responsible for entering receipts into appropriate QuickBooks file.

-Responsible for disputes and chargebacks.

-May perform other administrative or office duties or projects as required or as assigned.

-Point of contact customer service for US Store locations and E-Commerce website.

-Worked as lesion for international customers inquiring for international store locations. 

-Constant communication with Departments, Store Locations, employees and Owners. 

-Investigate customer's problems and find solutions.

-Communicate with customers via phone, email, or live chat.

-Hire, train, and terminate customer service agents.

-Handle major incidents that cannot be resolved by agents.

-Resolve complaints and order issues.

-Issue refunds to customers.

-Oversee product exchanges and returns.

-Analyze data and statistics.

-Compile and print reports on overall customer satisfaction.

-Isolate and identify areas of improvement.

-Train agents on how to adequately address problem over the phone or how to write correspondence.

-Work with management on customer service initiatives.

-Utilize social media to respond to customer complaints and praise.

Customer Service Supervisor

-Achieved overall customer satisfaction. 

-Track and confirm package processing, shipping, and arrival.

- Attain customer files and order data.

- Multitask under high volume of orders, phone calls and emails.

- Respond to customer questions, concerns and feed back.

Customer Service Agent

-Meet expectations accordingly to store needs. 

-Initiated all eight-customer service policies when helping a customer.

-Multitasked under a high-paced environment with zone safety.

Sales Associate

Find out detailed information about Eden Giovanni, Administrative Assistant in Los Angeles, CA

Eden Giovanni: Administrative Assistant in Los Angeles, CA

Eden Giovanni

Santa Monica College