Edgar Marquez: in El Monte, CA

• Collected and distributed data on empty containers available to use for exports every day by both our customers and outside trucking companies • Actively managed 4 customer accounts on a daily basis along with providing assistance to outside trucking companies and drivers who needed containers • Reviewed customer booking orders for type of container (size, height, steam ship line) and container availability • Created TMP’s in Profit Tools for each container according to their respective booking instructions • Coordinated with dispatch to troubleshoot issues that may arise with pickup appointments, truck breakdowns, container issues, chassis issues, and with booking changes in regards to termination location of containers • Maintained communication with customers from initial planning stage to completion of their respective booking orders • Scheduled services and maintained daily inspection reports for forklifts in warehouses

• Analyzed terminal chassis rental invoices and terminal per diem invoices in order to arrange information in spreadsheets comparing the invoices with Profit Tools • Diagnosed discrepancies between invoices and our records in order to dispute charges for those entries • Trained replacement in processes and procedures before I was moved to Street Turn Coordinator • Scheduled services and maintained daily inspection reports for forklifts in warehouses

• Knowledgeable on DOT and FMCSA rules and regulations • Developed and executed strategies for recruiting drivers • Scheduled sign and flyer individuals for work and supervised their development • Familiarized with truck driving loading and unloading processes and procedures as well as with knowledge of Los Angeles/Long Beach ports and terminals • Created daily driver pipeline report for Harbor Division Director and Operations Manager as well as a weekly report for the Recruiting Manager • Trained replacement in processes and procedures for hiring new drivers before I was moved to Billing Clerk • Scheduled services and maintained daily inspection reports for forklifts in warehouses

• Created detailed floor plan for 2 DHE warehouses in Carson area illustrating current use of space at that time • Organized a customer’s past invoices in a spreadsheet to determine when and if certain charges occurred • Was moved up to Driver Recruiter

• Process customer orders by collecting the items, scanning the order into holding bays, and retrieving the orders when customers pick them up • Discharge trucks with an average 1500 units per truck • Organized packages into 7 different departments to be either merchandised or inventoried in warehouse • Accurately and efficiently maintain inventory control through product inspection and organization in warehouse • Provide excellent customer service in a high volume store by attending to customer needs and concerns • Boost sales by ordering products for customers when the item is not available within our store

• Completed roughly 80 interviews face-to-face to for the purpose of filling the Census form for each household assigned through door knocking • Gathered data through investigative tactics to gain information needed to complete census form

• Organized, stacked, primed, and packaged aluminum • Completed on average 20 orders daily • Ensured orders were accurate and completed in a timely manner

• Provide excellent customer service in a high volume store by attending to customer needs and concerns • Boost sales by ordering products for customers when the item is not available within our store