Edryce Stroud:

NY Measured, mixed and prepped raw materials according to company specifications and recipes. Monitored cooking completion times for efficient use of ovens and other equipment. Designed appealing product displays. Properly labeled all signs for mixes, weights and measures with accurate information. Safely operated oven, proof box, mixer, bread machine, floor scrubber, dishwasher, rack washer.

Cleaned and maintained all food preparation stations. Organized food preparation stations and replenished supplies as needed. Trained Sandwich Artists to apply attention to detail and commitment to quality. Executed all daily tasks and assisted other team members when needed. Assisted customers, including answering questions and preparing orders. Prepared food items, including sandwiches and other products to meet customer specifications. Communicated with customer to provide menu offering details and assist with decision-making.

Mentored team members on techniques necessary to complete job tasks. Allocated tasks to employees on a daily basis and monitored activity and task completion. Integrated process improvements continuously to increase overall workflow. Complied with all company safety procedures, policies and regulations to promote a safe working environment. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas.

Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Resolved customer problems by investigating issues, answering questions and building rapport. Performed assigned projects and completed checklists in an efficient and accurate manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Built and maintained effective relationships with peers and upper management.