Edward Campbell: in Costa Mesa, CA

*Managed high performance, patient centric team of medical front office professionals during an extended family illness. Relocated with spouses job to Orange County on 9/2014

CREATIVE PROJECT MANAGER TWOMAXMOXIE (Co-Owner) Seattle, WA 5/1998 – 1/2014 *Design, develop, and execute specialty visual merchandising presentations for retail and residential clients. Creative lead and primary point of contact for small team of contractors and vendor partners in high touch position to turn retail client expectations into creative and innovative solutions that drive sales, promote brand identity, are on trend and engage customers. *Residential focus on reclaimed materials and resources. Remodel, refurbish, and re-design living spaces to reflect the client’s personal taste. Incorporated awareness of greener options and more earth friendly design materials during design and execution processes to the ultimate satisfaction of the client.

ASSISTANT CUSTOMER SERVICE TRAINING MANAGER / CONTRACTED Starbucks Corporate, San Diego, CA 3/2012 – 3/2013 *Hired, trained and coached a high performance training group of guest service strategy experts to partner with store management and retail teams to implement new and more personal protocol to improve the customer experience and increase sales through expediting processes. *Traveled to multiple locations with service strategy teams to evaluate and review opportunities to improve overall service satisfaction. Goals included organizing workflow, maximizing production, and utilizing new motivational tools to maintain a positive and customer focused team spirit.

SPECIALTY RETAIL CATEGORY DEVELOPMENT / CONTRACTED Bloomingdale's (NESTLE) 3/2011 – 3/2012 South County, LA *Partnered with senior store teams to integrate new businesses into the Bloomingdale's brand. Reviewed vendor plans and specs and coached vendor partners through visual and merchandising guidelines for multiple temporary and new brand shops within Bloomingdale's. *Successfully communicated Bloomingdale's standards into new brand formats to create tasteful, seamless designs that were easily integrated and installed during peak selling times. *Tracked sales of seasonal/additional brand assortments, constantly revising and reinventing space within the store with each new installation to improve sales and presentation standards, cleanliness, organization, staffing, and product knowledge.

RETAIL CATEGORY DEVELOPMENT MANAGER / CONTRACTED Central Markets Seattle, WA 10/2009 – 10/2010 *Developed luxury culinary retail category for high end organic grocery chain. Partnered with culinary staff to establish needs, followed by the design and installation of outposts around culinary stations. *Hired, trained and coached small high performance team to create product assortments through new vendor acquisitions unique to each location. Developed fixturing, signage, and merchandising standards to create cohesive, consistent statements seasonally between 4 locations. *Tracked sales progress, adjusted presentations to improve sales opportunities, and supervised purchase orders to address inventory concerns, adjustments, and markdowns.

SPECIALTY VISUAL MERCHANDISING DIRECTOR The Bon Marche (macy’s), Seattle, WA 8/2004 – 9/2009 *Hired, trained and coached creative team of specialty visual merchandisers for in store and freestanding locations. Created compelling, innovative “WOW” moments within all departments to engage customers, support brand statements, and drive sales. *Partnered with senior merchandise team to interpret floor plans, timelines, and strategies to maximize visual creativity, improve merchandising standards, and introduce problem solving presentation solutions related to props, signage, space allocation, sales and vendor expectations. *Stores were consistently utilized for company directives and specialty visual teams members were awarded for outstanding achievement several times through the company’s “eye spy” program.

VISUAL MERCHANDISING AREA TRAINING MANAGER JCPenney, Seattle, WA, 11/2001 – 7/2004 *Created and executed visual initiatives in 4 locations. Departments included furniture, window coverings, linens, small appliances, and other home related merchandise. Hired, trained, and coached small team of traveling visual experts, cross trained to work in all areas of the Home department. *Supervised and scheduled 3 large store remodels, maintain a detailed library of blueprints, documenting timelines for progress daily, and working with contractors and store teams to recover completed areas and create unique, engaging presentations within each department. *Addressed struggling categories by quickly identifying opportunities and driving fast and creative solutions to improve sales, engage customers, and improve brand exposure.