Edwin DSouza: Sr. Lead Disaster Recovery in Thane, MH

DRP. Key Result Areas: ? Managing Disaster Recovery Plans for different BU's. ? Aliasing with Infrastructure systems, backup software and BIA, RPO and RTO strategies. ? Deep understanding of IT DR at both a technical and business level. ? In-depth knowledge of current best practices and technologies and their DR applications, planning and executing enterprise-wide DR testing. ? Ensuring IT Disaster Recovery (DR) capability/preparedness for application, server, network, and database systems within Recovery Time Objective (RTO). ? Coordinating and participating in all IT DR testing to ensure timely recovery capability in the event of a disaster. ? Analyzing impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements. ? Supporting business during real time incident / crisis / emergency and act as per the established business continuity plan without time boundary. ? Writing reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations. ? Maintaining strong relationships with key contacts at third party DR data center hosting provider, and coordinate all IT DR activities with the contracted DR hosting provider. ? Executing the IT DR Plan, and coordinate all related activities in the event of disaster declaration. ? Maintaining a comprehensive IT DR Plan testing schedule, and oversee the coordination of testing processes and resources ? Ensure the IT DR Plan is aligned with the Business Impact Analysis. ? Performing periodic risk analyses for corporate functional areas to identify points of vulnerability, and recommend disaster avoidance and reduction strategies. ? Providing improvement recommendations for risk management, DR planning and Business Continuity planning issues. ? Collaborating with IT infrastructure and application development organizations to incorporate DR requirements at the planning stages (i.e. service level requirements. ? Analyzing the critical processes of various IT units and provide feedback for more effective recovery procedures and processes. ? Participating in Business Impact Analysis to help determine system criticality and Recovery Time Objectives (RTOs) for business applications.

Key Result Areas: ? Provided business critical IT services to the customer, Plan & Exercise recovery testing, coordinated several activities related to disaster recovery across all service lines identified; ensured the integrity & visibility of all actions related to DRP on a daily basis. ? Excised for strategizing, development, support and implemented Knowledge Management. Supported for establishment and development of communities of practice Build and implement KM strategies and solutions to IT delivery teams. ? Drafted and Monitored the fulfillment of the SLA entered with vendors. Maintained Systems Security and backup procedures. Highlights: ? Successfully completed the implementation of messaging /Collaboration over Cloud platform Collaborating all the offices spread across various geographical location.

Key Result Areas: ? Supported customers in defining the strategy for the DRP, Identifying Technology domain, risk analysis, Business Impact Anl ? Participated in the definition of service improvements & innovations, Testing DR environment for Data Center failover & failback, as per standard - BS25999, ISO22301 & ISO27001. ? Administered, installed and maintained Web Application Servers ? Installed & configured Sun Java Web Server 7.0, Plug-in for Web Logic on Sun Java Web Server and integrated with Web Logic Server, Apache, Application & integration with Apache. ? Ordered and installed SSL Certificate for Apache & IIS Web Server; implemented Access Control using CAeTrust Siteminder with Apache and other J2EE standard Application Server like JBoss AS. ? Spearheaded projects in timely manner initiating from the proposal development to final closure after necessary approvals & inspections in line with technical specifications and contract obligations, communication / presentation to various stakeholders. ? Led the preparation of Project Sschedule, Work Break Down Structure (WBS), Resource Planning and Stage Wise Tracking of project using MS PROJECT/Primavera and S Curve ? Developed technical documentation for inviting bids, managed vendors' technical qualification, evaluated bids and facilitated contract administration by staying abreast of industry trends, regulatory standards &design criteria ? Prepared Project Quality Plan (PQP), implemented safe working practices and reviewed risk assessment ? Designed, developed and presented Financial & Management Report ? Managed external & internal stakeholder by building effective business relationships; collected & consolidated KPI for the Tower Consolidate PEP - FTE and saved input for the organization Highlights: ? Took several pro-active measures for monitoring/ implementation/ upgrade of applications patches to ensure that applications are in line with requirements specified by clients ? Contributed efforts in overcoming the smooth completion of Projects, by meeting the deadline of the projects overcoming challenges, defining scope in terms of planning resources in critical condition and minimizing the risk of the project, by measures of PeopleSoft techniques - manage, lead, facilitate and mentor ? Recognized for acquiring additional business of DRP Planning and Implementation of Data Center from the client by achieving deliveries ahead of deadlines ? Bagged awards/ appreciations for excellent support and performance for Daimler AG -European Data Center Offshore Office in Oct 2007 in recognition for - successfully Domino Servers Migration without any failover/downtime. ? Pivotal key role in saving the departmental cost, by implementation of LEAN, contributing almost 60% of saving by taking innovative approach Projects Handled: ? DRP Planning and Implementation - GDF Suez - France ? Administration of Lotus Notes Domino Servers - Philips - Netherlands ? Administration of Lotus Notes Domino Servers - Royal Liver Group, First Group, NFUM - UK ? Web Application Servers Installation and Administration - Nokia Siemens Network. - Netherlands ? Project Transition Domino Application - Daimler AG - Germany ? Project Transition Domino Server - Talecris BioTherapeutics - Durham - USA

? Administration , Installation and Maintenance of 2500 Lotus Notes Domino Servers and 250,000 user account across various regions [APAC/EMEA/AMEC]; ? Installation and configuring of new servers in domain and troubleshooting of Domino Server; ? Managing Lotus Notes LEI Connectivity, DECS (Domino Enterprise Connection Service); ? Perform Quality Analysis of new installed servers and Health Check of Domino server infrastructure; ? Handling server crash, pending mails and critical alerts issues of Lotus Products; Incident & Problem Management; ? Interacting with IBM technical support for errors that require vendor assistance; Managing content Management & Workflow Application; ? Analyzing of NSD logs Analysis for Server Crashes, RCA for critical incident; Performing daily administrative tasks for quality and consistency

? Administration of iNotes and Archiving. Enforce database security. Managing mail gateways - SMTP Gateway. ? Monitoring Notes Servers- View Log files, Monitor replication, Monitor Lease-Line /Modem communications. Monitoring disk space, Enforcing Quota to Mail Boxes. Monitor the Administrative Requests database, Monitor Mail routing replication across servers. ? Managing Users - Create user Ids, Change user's common name, Delete users, Move a user's mail file, Re-certify user Ids. Updating ACL's. ? Installation and Monitoring of Antivirus - GroupShield Antivirus. & monitoring Quarantined mails. Monitoring of McAffee E250 Box. ? Performing Daily Domino Backups & checking restoration through Tivoli on failure. Deployment of Mail template design for web base access. Implementation of Cluster Server & Monitoring replication of databases. Server Management - Monitoring Disk space on servers. Managing mail groups. Setting up user policy

? Responsible for Administration and Maintenance of Servers and Clients. ? Leading a Team. Managing LAN - Win2K Server, Novell Netware, Lotus Notes Administration - VPN (Remote Networking). ? Generating various MIS Reports for the Management via RDBMS. Providing support for the users, helping them to solve their Technical problems/ Training end users. Data Backup / Restoration of Data. ? Maintaining in House System (Computing, networking, TCP/IP, power and office equipment). ? Data Base Management of various Packages Billing, Accounting, Customer Support Department. Lotus Notes E-mail Trouble Shooting / Installation & Configuration of Lotus Notes -Domino, Routing, Archiving and Replication Problems. Managing server document / configuration.