Bike

Moto & Powersports

Tech

Mountain biking

Snowboarding

Surfing

Motocross

As a former motocross racer and passionate advocate of all types of racing and action sports, I recently decided to leave my previous employer in the tech HR industry and dedicate my full focus on seeking an opportunity to contribute my talents and skills to an industry that I'm very passionate about.
*Enthusiastically willing to relocate*

I'm a customer experience expert that brings over 9 years of experience in account management, sales and people leadership. I believe that clients, both existing and prospective, deserve an exceptional, thorough and consultative experience. I thrive in opportunities to deliver clients such an experience, ultimately increasing their success with a product or service. I build the structure, provide the support and advocate for others to help them achieve their goals. My clients and colleagues have always expressed that I have a natural "people talent" and strong understanding of delivering an exceptional customer experience. I thoroughly enjoy developing valuable partnerships and helping people solve problems. 

"...Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don’t settle. "
- Steve Jobs

Manager, Account Management & Broker Services                           7/16 - Present
Ensure team’s success in meeting quarterly and annual goals through effective leadership, employee development and client engagement.   
- Team successfully manages a book of 300+ clients consisting of 22k+ employees and valued at $5.6 million in annual recurring revenue.
- Created and successfully executed team business plan that consists of talent management planning, streamlining processes, employee development etc..
- Consistently met or exceeded retention and sales goals throughout my time leading the team.
- Personally closed over $500k in new annual recurring revenue through client referrals over the last 2 quarters.

Manager,  Account Management & Broker Services

Ensure clients have a top notch customer experience and are able to successfully adopt Zenefits products by thoroughly assessing client needs, strategically promoting Zenefits features and educating clients on positive impact on HR efficiency.  
- Successfully managed a book of key clients that totaled 60+ accounts and over 6,000 employees.
- Consistently accomplish sales and retention goals through pro-active account management and successfully managing critical conversations during instances of poor customer experiences.
- Participate in team development activities such as interviewing, training, cross-departmental initiatives and regularly invest in the success of my teammates.
- Build and maintain successful working relationships with colleagues across all departments.
- Regularly provide leadership with constructive feedback and solutions for team and customer experience improvements.

Senior Account Manager

- Invest in the continual development of sales representatives through team and one on one coaching sessions in order to maximize lead conversion, revenue attainment and client retention ratios.
- Significant participation throughout the sales and account management process including prospecting, sales presentations, contract negotiations and relationship managemnt.
- Developed rep scoring program, bonus structure and sales competitions to successfully motivate and incentivize sales staff.
- Built firm working relationships with management of other departments to address and resolve escalated client issues effectively and to client satisfaction.
- Regularly solicit and report customer feedback in order to recommend new products, services and customer experience enhancements to the executive board.
- Work directly with Marketing department on strategy, promotions, collateral, messaging, email campaigns, website design and branding.
- Represent PNAP at tradeshows.

Online Sales Manager

- Invest in the continual development of sales representatives through team and one on one coaching sessions in order to maximize lead conversion, revenue attainment and client retention ratios.
- Significant participation throughout the sales and account management process including prospecting, sales presentations, contract negotiations and relationship managemnt.
- Developed rep scoring program, bonus structure and sales competitions to successfully motivate and incentivize sales staff.
- Built firm working relationships with management of other departments to address and resolve escalated client issues effectively and to client satisfaction.
- Regularly solicit and report customer feedback in order to recommend new products, services and customer experience enhancements to the executive board.
- Work directly with Marketing department on strategy, promotions, collateral, messaging, email campaigns, website design and branding.
- Represent PNAP at tradeshows

Supervisor of Secured Servers Online Sales Team

As Marketing Manager I strategized a marketing plan for the company and oversaw a team of web/graphic designers to execute projects and increase the company’s overall footprint in the marketplace.
•	Managed 20+ websites ensuring a quality design, exceptional search engine results and user experience.
•	Successfully executed email campaigns, social media, website promotions, cold call campaigns and regular mail campaigns.
•	Personally closed over $500,000 through outbound sales activities.
•	Configured/Implemented and trained 15+ employees on a new point of sale software
•	Employee of the Year, Multiple time Employee of The Quarter
•	Regular mgmt. duties: reporting, recruiting, budget, employee relations etc..

Marketing Director/Website Design Manager

Find out detailed information about Egan Callahan,  in Scottsdale, AZ

Egan Callahan: in Scottsdale, AZ

Egan Callahan