Egan Callahan: in Scottsdale, AZ

Manager, Account Management & Broker Services 7/16 - Present Ensure team’s success in meeting quarterly and annual goals through effective leadership, employee development and client engagement. - Team successfully manages a book of 300+ clients consisting of 22k+ employees and valued at $5.6 million in annual recurring revenue. - Created and successfully executed team business plan that consists of talent management planning, streamlining processes, employee development etc.. - Consistently met or exceeded retention and sales goals throughout my time leading the team. - Personally closed over $500k in new annual recurring revenue through client referrals over the last 2 quarters.

Ensure clients have a top notch customer experience and are able to successfully adopt Zenefits products by thoroughly assessing client needs, strategically promoting Zenefits features and educating clients on positive impact on HR efficiency. - Successfully managed a book of key clients that totaled 60+ accounts and over 6,000 employees. - Consistently accomplish sales and retention goals through pro-active account management and successfully managing critical conversations during instances of poor customer experiences. - Participate in team development activities such as interviewing, training, cross-departmental initiatives and regularly invest in the success of my teammates. - Build and maintain successful working relationships with colleagues across all departments. - Regularly provide leadership with constructive feedback and solutions for team and customer experience improvements.

- Invest in the continual development of sales representatives through team and one on one coaching sessions in order to maximize lead conversion, revenue attainment and client retention ratios. - Significant participation throughout the sales and account management process including prospecting, sales presentations, contract negotiations and relationship managemnt. - Developed rep scoring program, bonus structure and sales competitions to successfully motivate and incentivize sales staff. - Built firm working relationships with management of other departments to address and resolve escalated client issues effectively and to client satisfaction. - Regularly solicit and report customer feedback in order to recommend new products, services and customer experience enhancements to the executive board. - Work directly with Marketing department on strategy, promotions, collateral, messaging, email campaigns, website design and branding. - Represent PNAP at tradeshows.

- Invest in the continual development of sales representatives through team and one on one coaching sessions in order to maximize lead conversion, revenue attainment and client retention ratios. - Significant participation throughout the sales and account management process including prospecting, sales presentations, contract negotiations and relationship managemnt. - Developed rep scoring program, bonus structure and sales competitions to successfully motivate and incentivize sales staff. - Built firm working relationships with management of other departments to address and resolve escalated client issues effectively and to client satisfaction. - Regularly solicit and report customer feedback in order to recommend new products, services and customer experience enhancements to the executive board. - Work directly with Marketing department on strategy, promotions, collateral, messaging, email campaigns, website design and branding. - Represent PNAP at tradeshows

As Marketing Manager I strategized a marketing plan for the company and oversaw a team of web/graphic designers to execute projects and increase the company’s overall footprint in the marketplace. • Managed 20+ websites ensuring a quality design, exceptional search engine results and user experience. • Successfully executed email campaigns, social media, website promotions, cold call campaigns and regular mail campaigns. • Personally closed over $500,000 through outbound sales activities. • Configured/Implemented and trained 15+ employees on a new point of sale software • Employee of the Year, Multiple time Employee of The Quarter • Regular mgmt. duties: reporting, recruiting, budget, employee relations etc..