Outdoor

Virtual Executive Assistant

Administration & Clerical

-Provided business owners and executives with expert assistance with a variety of tasks, including travel and email scheduling, project coordination, digital content management and consolidation, market research, customer service, and appointment setting
-Also assisted with technical needs, such as building and managing websites, hosting and domain setup, troubleshooting, training, and technical support for live webinars
-Tools used: Aweber, Wordpress, Camtasia, Photoshop, FileMaker Pro, Gmail, Google Drive, Skype, Harvest, Asana

-Established positive user experiences by organizing all orders and proactively   pursuing order status with retailers and resolved user concerns via email and chat
-Supervised a small team to handle return and exchange issues while creating documentation to support new procedures and policies to share with the team
-Directed others outside of customer service to assist with placing orders and provide suggestions
-Managed Twitter feed for customer service issues and reputation management


-Tools used: Zendesk, HelpScout, HipChat, Slack, Gmail, Google Drive

Customer Service Assistant Manager

-Assisted team with technical support calls and chat from medium and large healthcare facilities
-Processed return merchandise authorizations and tested devices for trouble
-Performed troubleshooting on company’s own FTP  and email servers
-Trained other team members as needed
-Ensured user and facility confidentiality by following HIPAA guidelines
-Tools used: Sugar CRM, Microsoft CRM, Skype, MyFTP.com, SQL, Quickbooks

Technical Specialist

-Acted as a liaison between medium and large businesses, vendors, and technicians to troubleshoot telecommunications service related outages and impairments
-Oversaw department’s email and phone services while on call for 14 days out of each month to troubleshoot off-hours
-Prepared and submitted requests for new and change orders pertaining to a variety of telecommunications services, and followed up as needed
-Assisted sales and all project coordinators by being the main contact for any technical issue
-Tools used: Outlook, Proprietary In House Software

Customer Service Representative

Find out detailed information about Elizabeth Brass, Virtual Executive Assistant in Sagamore Hills, OH

Elizabeth Brass: Virtual Executive Assistant in Sagamore Hills, OH

Elizabeth Brass

National Institute of Massotherapy

Western Governor's University