Elizabeth Brass: Virtual Executive Assistant in Sagamore Hills, OH

Elizabeth Brass

Profile avatar
Virtual Executive Assistant
Sagamore Hills | United States
Skills

No information

Interests

No information

Industries
Outdoor
Work experience
Image Self Employed

Self Employed

Virtual Executive Assistant | 12/2013 - Current

-Provided business owners and executives with expert assistance with a variety of tasks, including travel and email scheduling, project coordination, digital content management and consolidation, market research, customer service, and appointment setting -Also assisted with technical needs, such as building and managing websites, hosting and domain setup, troubleshooting, training, and technical support for live webinars -Tools used: Aweber, Wordpress, Camtasia, Photoshop, FileMaker Pro, Gmail, Google Drive, Skype, Harvest, Asana
Image Fetch

Fetch

Customer Service Assistant Manager | 03/2014 - 03/2015

-Established positive user experiences by organizing all orders and proactively pursuing order status with retailers and resolved user concerns via email and chat -Supervised a small team to handle return and exchange issues while creating documentation to support new procedures and policies to share with the team -Directed others outside of customer service to assist with placing orders and provide suggestions -Managed Twitter feed for customer service issues and reputation management -Tools used: Zendesk, HelpScout, HipChat, Slack, Gmail, Google Drive
Image Dolbey Systems

Dolbey Systems

Technical Specialist | 07/2013 - 07/2014

-Assisted team with technical support calls and chat from medium and large healthcare facilities -Processed return merchandise authorizations and tested devices for trouble -Performed troubleshooting on company’s own FTP and email servers -Trained other team members as needed -Ensured user and facility confidentiality by following HIPAA guidelines -Tools used: Sugar CRM, Microsoft CRM, Skype, MyFTP.com, SQL, Quickbooks
Image DCT Telecom Group

DCT Telecom Group

Customer Service Representative | 03/2012 - 05/2013

-Acted as a liaison between medium and large businesses, vendors, and technicians to troubleshoot telecommunications service related outages and impairments -Oversaw department’s email and phone services while on call for 14 days out of each month to troubleshoot off-hours -Prepared and submitted requests for new and change orders pertaining to a variety of telecommunications services, and followed up as needed -Assisted sales and all project coordinators by being the main contact for any technical issue -Tools used: Outlook, Proprietary In House Software
NetworkingJobsCompaniesAbout UsLog Out
Malakye logoPrivacy PolicyUser Agreement
1501 Lincoln Blvd.#1014 Venice, CA. 90291