Elizabeth Leavell: in Costa Mesa, CA

My job with Epicuren consists of being a wearer of many hats and customer service is my passion! My skills and duties included, but certainly weren't limited to: • Take orders via phone, fax or email; promoting products, educating spas and retail clients on product information and appropriate regimens based on individual situations. • Open, read, route, and distribute incoming emails and answering routine letters. • Ability to work with a busy phone system while handling both praise and complaints. • Created RMAs, call tags and received product back from clients. Requested refunds to clients if applicable. • Maintain general company calendar. • Maintained classroom; set up for classes and demos. • Member of test panel for new potential product and current reformulations. • Regional Account Executive for Bay Area-servicing current customers, while welcoming and growing new client accounts. Accomplishments: Encouraged and assisted in growth of Customer Service Department by requesting more job responsibility; created customer service manual and improved phone sales dramatically. Reduced linen cost overhead upon analysis of use.

• Providing clients with Quality services such as facials and waxing whereby utilizing products made by Epicuren, Arcona and B. Kamins. • Also continuing education provided by the Skincare Companies. • Recommending products for client home maintenance and keeping records of client needs and preferences and the services provided. • Staying abreast of latest industry trends, products, research, and treatments. • Accomplishment-highest product sales based on days worked

Marina Accountancy duties included: • Printing and Organizing Documents and Yearly questionnaires needed for tax interviews. • Scanning documents into paperless online filing system. • Meticulously maintaining client statuses, spreadsheets & database from beginning to end of IRS filing, per individual. • Answering phones, filing, greeting clients and submitting online tax filings. BID Systems Inc. duties included: • Receiving checks from various businesses into Quickbooks for City Business improvement • Generating and mailing past due notices • Filing any and all documents related to trusts for bookkeeping services • Dropping off business deposits to bank

• Reviewed applications received by mortgage brokers and approving or denying based on findings in such databases as MARI and state licensing statuses. • Working under General Council; preparing documents for various State Auditors to update Real Estate state licenses.

• Reviewed applications received by mortgage brokers and approving or denying based on findings in such databases as MARI and state licensing statuses. **Finance America was a subsidy of Lehman Brothers, LLC

Retail sales and cashiering General stock Assisted in custom jeans program, offering clients jeans to their body type. Provided great customer service! Accomplishments: highest sales numbers among my team members