Elizabeth Wheeler: in San Diego, CA

? Responsible for reviewing resumes, hosting interviews, and hiring 16 bilingual agents ? Provide mentoring to other CHAs around questions, feedback, and to check-in ? Create training documents, videos, and assisting with team training wiki page ? Lead company wide new hire culture trainings

? Respond to incoming support tickets (Zendesk) and incoming phone calls (RingCentral) with detailed information and precise communication ? Resolve user issues in a timely manner ? Assist the team lead and department head on escalated tickets and phone calls - tier 2 support. ? Provide and be the stakeholder for the user during cross departmental meetings and projects

? Manage and respond to studio needs in Zendesk ? Continue to actively build relationship with studio owners ? Resolve studio issues in a timely manner ? Manage all aspects of studio accounts (Payments, invoicing)

? Build out studio network by discussing and representing the Peerfit brand ? Actively listening to studios concerns and needs ? Strong self motivation and daily work ethic

? Hosted group and single interviews, conducted new hire training ? Manage the business: hours, budget, schedule, people ? Sense of urgency and multitasking ? Making decisions in the moment that support business ? Listening to guests needs, problem solving if need be ? Representing the brand and discussing community events ? Goal coaching co-workers and out in the community to help them set and achieve personal goals