Elizabeth Wheeler: in San Diego, CA
Elizabeth Wheeler
San Diego | United States
Skills
No information
Interests
No information
Industries
Lifestyle
Outdoor
Run
Yoga
Health & Fitness
Summary
No information
Activity
Projects
No information
Work experience
Peerfit
Remote- Client Happiness Manager | 03/2020 - 10/2020
? Responsible for reviewing resumes, hosting interviews, and hiring 16 bilingual agents
? Provide mentoring to other CHAs around questions, feedback, and to check-in
? Create training documents, videos, and assisting with team training wiki page
? Lead company wide new hire culture trainings
Peerfit
Client Happiness Agent | 09/2018 - 10/2020
? Respond to incoming support tickets (Zendesk) and incoming phone calls (RingCentral) with detailed information and precise communication
? Resolve user issues in a timely manner
? Assist the team lead and department head on escalated tickets and phone calls - tier 2 support.
? Provide and be the stakeholder for the user during cross departmental meetings and projects
Peerfit
Wellness Partnerships Manager | 02/2018 - 09/2018
? Manage and respond to studio needs in Zendesk
? Continue to actively build relationship with studio owners
? Resolve studio issues in a timely manner
? Manage all aspects of studio accounts (Payments, invoicing)
Peerfit
Wellness Solutions Consultant | 07/2017 - 02/2018
? Build out studio network by discussing and representing the Peerfit brand
? Actively listening to studios concerns and needs
? Strong self motivation and daily work ethic
Lululemon, Tampa, Rhode Island
Educator and Key Leader | 06/2014 - 07/2017
? Hosted group and single interviews, conducted new hire training
? Manage the business: hours, budget, schedule, people
? Sense of urgency and multitasking
? Making decisions in the moment that support business
? Listening to guests needs, problem solving if need be
? Representing the brand and discussing community events
? Goal coaching co-workers and out in the community to help them set and achieve personal goals
Education history
University of Tampa
Bachelor of Fine Arts in Art History | 2009 - 2013
Connections
Companies (0)
No information