Bike

Fashion

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Hospitality/Customer Service

Customer Service & Support

•  Deliver exceptional, expedient service to drive turns and flow-through while anticipating opportunities to upsell other products, memberships and premium services within the resort
•  Foster and maintain excellent guest and member relationships to increase frequency of existing members and word-of-mouth to increase new guest traffic and sales
•  Monitor hospitality areas to ensure optimal guest and member experiences

•  Train and on-board new team members on guest service expectations, safety procedures, food handling, and restaurant protocols
•  Serve as a liaison between managers and team members to address and resolve internal, customer service and customer experience-related issues
•  Serve as lead for all special events, corporate events 
•  Monitor and frequently suggest actions to ensure food quality and signature service standards

•  Assist team as an Associate Producer for all photo shoots, video productions including all casting, location scouting, talent management and also appeared as talent in various client/brand productions
•  Implement marketing and advertising campaigns by planning and organizing promotions; updating marketing calendar
•  Support the revenue team by providing sales data, market trends, new product information
•  Research competitive landscape by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases

Intern/Content Marketing

• Coordinated creative development for both email and direct mail campaigns including copywriting, design, and deployment through Constant Contact and Rezora digital marketing platforms
• Monitored campaign metrics and basic KPIs (open rates, click-thru rates, etc.)
• Tracked/coordinated all in-bound leads from web and managed a growing client database

Intern/Marketing

• Supported merchandising, inventory, replenishment and processed shipments
• Engaged localized marketing/promotional activities to drive increased customer traffic and sales
• Operated all point-of-sale activities on a day-to-day basis

Retail Sales/Merchandising Specialist

Find out detailed information about Emily Bosch, Hospitality/Customer Service in Oceanside, CA

Emily Bosch: Hospitality/Customer Service in Oceanside, CA

Emily Bosch

California State University, San Marcos