Emily Bosch: Hospitality/Customer Service in Oceanside, CA

• Deliver exceptional, expedient service to drive turns and flow-through while anticipating opportunities to upsell other products, memberships and premium services within the resort • Foster and maintain excellent guest and member relationships to increase frequency of existing members and word-of-mouth to increase new guest traffic and sales • Monitor hospitality areas to ensure optimal guest and member experiences

• Train and on-board new team members on guest service expectations, safety procedures, food handling, and restaurant protocols • Serve as a liaison between managers and team members to address and resolve internal, customer service and customer experience-related issues • Serve as lead for all special events, corporate events • Monitor and frequently suggest actions to ensure food quality and signature service standards

• Assist team as an Associate Producer for all photo shoots, video productions including all casting, location scouting, talent management and also appeared as talent in various client/brand productions • Implement marketing and advertising campaigns by planning and organizing promotions; updating marketing calendar • Support the revenue team by providing sales data, market trends, new product information • Research competitive landscape by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases

• Coordinated creative development for both email and direct mail campaigns including copywriting, design, and deployment through Constant Contact and Rezora digital marketing platforms • Monitored campaign metrics and basic KPIs (open rates, click-thru rates, etc.) • Tracked/coordinated all in-bound leads from web and managed a growing client database

• Supported merchandising, inventory, replenishment and processed shipments • Engaged localized marketing/promotional activities to drive increased customer traffic and sales • Operated all point-of-sale activities on a day-to-day basis