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Over 5 years of experience as an administrative assistant in the insurance, hospitality, and educational industries, specializing in quality assurance, invoicing, scheduling, employee training, and customer relations. Expert in Microsoft Office, Salesforce, and OPERA database systems.  Earned Employee of the Month award at ISYS Nurse Case Management for high report output and excellent quality assurance. Trained up to 10 newly employed nurses in the areas of medical insurance billing and report writing. Awarded for highest number of spa sales at Bacara Resort & Spa for the month September, 2012. Highly organized, detail oriented, and outgoing.

•	Monitored billing and report writing policies for over 50 Nurse Case Managers.
•	Supervised and trained newly hired nurses in reporting and invoicing guidelines. 
•	Review, edit, and distribute medical reports and invoices to insurance and workers comp clients.
•	Collected records and imputed new referrals into company database.
•	Answered phones, delivered faxes, and processed mail.

Service Review Specialist

•	Greeted and answered all guest inquiries from spa front desk
•	Sold over $10,000 worth of spa treatments per week.
•	Participated and helped with promotional events within the spa.
•	Scheduled reservations and maintained guest records for up to 200 guests per day.
•	Completed all billing and financial transactions.

Guest Service Agent

•	Provided seating coordination for up to 200 guests per night
•	Sold company merchandise
•	Provided face to face and telephonic reservations.

Front Desk Seating Coordinator

•	Handled over 100 customer calls per day and routed them to over 200 staff employees.
•	Greeted and answered all guest inquiries for UCLA Hall of Fame Museum
•	Filed and processed paperwork for over 500 student athletes
•	Sorted, filed, and processed mail for over 200 staff employees
•	Provided event support for seminars and hall of fame inductions.

Administrative Assistant

•	Sold company clothing and products.
•	Assisted with customer inquiries.
•	Stocked, prepped, and displayed clothing.
•	Monitored inventory.

Sales Associate

Find out detailed information about Emily Schaefer,  in Placentia, CA

Emily Schaefer: in Placentia, CA

Emily Schaefer

UCLA