Emily Schaefer: in Placentia, CA

• Monitored billing and report writing policies for over 50 Nurse Case Managers. • Supervised and trained newly hired nurses in reporting and invoicing guidelines. • Review, edit, and distribute medical reports and invoices to insurance and workers comp clients. • Collected records and imputed new referrals into company database. • Answered phones, delivered faxes, and processed mail.

• Greeted and answered all guest inquiries from spa front desk • Sold over $10,000 worth of spa treatments per week. • Participated and helped with promotional events within the spa. • Scheduled reservations and maintained guest records for up to 200 guests per day. • Completed all billing and financial transactions.

• Provided seating coordination for up to 200 guests per night • Sold company merchandise • Provided face to face and telephonic reservations.

• Handled over 100 customer calls per day and routed them to over 200 staff employees. • Greeted and answered all guest inquiries for UCLA Hall of Fame Museum • Filed and processed paperwork for over 500 student athletes • Sorted, filed, and processed mail for over 200 staff employees • Provided event support for seminars and hall of fame inductions.

• Sold company clothing and products. • Assisted with customer inquiries. • Stocked, prepped, and displayed clothing. • Monitored inventory.