Bachelor of Science in International Relations

Outdoor

Health & Fitness

Head of Customer and Account Management

Accounting & Finance

Built and now manage team handling all customer support and wholesale accounts for e-commerce
running apparel startup
Oversee revenue of $18million annual revenue, scaling with the 70+% YoY company growth
Work cross-functionally to continuously strategize and improve end to end customer experience
Zendesk expert - manage team handling over 5,000 monthly inquiries on email, chat, and phone
Achieve KPIs including 24 hour response time SLA, 95% CSAT rating, & 70% one-touch tickets
Collect and analyze account and consumer data to optimize and scale sales and service needs
Track and report inventory, returns, and defects to influence ongoing and future production/marketing
Initiated new online returns process to reduce return rate by 5% and maximize revenue generation
Create and execute digital marketing partnerships and promotions to maximize sell-through
Investigate chargebacks and create fraud detection rules to minimize future loss
Previously built and managed all supply chain activities (Production, Freight, B2B, B2C)
Transitioned in-house fulfillment to outsourced 3PL

Plan and implement the daily workouts for middle and long distance runners
Recruit and retain qualified student-athletes
Supervise assistant coach
Plan and budget away-meet travel
Provide academic and social counseling

Head Coach of Cross-Country

Oversaw multiple individual conference champions and NCAA All-Americans.

Assistant Coach of Cross-Country/Track and Field

Find out detailed information about Eric Ashe, Head of Customer and Account Management in Natick, MA

Eric Ashe: Head of Customer and Account Management in Natick, MA

Eric Ashe