Eric Napolitan: Desktop Support Specialist in Sarasota, FL
Eric Napolitan
Desktop Support Specialist
Sarasota | United States
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Summary
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Activity
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Work experience
Jackson Hewitt Tax Services
Desktop Support Specialist | 10/2017 - Current
I support the computer systems located within Jackson Hewitt franchises across the country.
? Problem solve any tech related problems within the franchises.
? Exceed customers expectations while increasing their offices effectiveness.
? Write technically guides for customer and user related knowledge.
? Mentored and trained new employees.
Vitil Solutions
Desktop Support Specialist | 04/2016 - 10/2017
I supported the computer systems of Sarasota County government for over 2,000 users.
? Wrote knowledge articles regarding new discovered issues.
? Adapted to new needs of clients.
NetWise Technology
Application Specialist | 03/2015 - 04/2016
Pope Golf Inc
IT Specialist | 10/2012 - 03/2015
Executed all aspects of IT for the corporate office, as well as 8 golf courses and 8 HOA communities.
? Wrote digital content for multiple websites.
? Managed social media aspects for the organization including Facebook.
Education history
University of Central Florida
Bachelor of Arts in English
University of Pittsburgh
Bachelor of Science in Information Science and Technology
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