Eric Napolitan: Desktop Support Specialist in Sarasota, FL
Eric Napolitan
Desktop Support Specialist
Sarasota | United States
Skills
No information
Interests
No information
Industries
No information
Work experience
Jackson Hewitt Tax Services
Desktop Support Specialist | 10/2017 - Current
I support the computer systems located within Jackson Hewitt franchises across the country.
? Problem solve any tech related problems within the franchises.
? Exceed customers expectations while increasing their offices effectiveness.
? Write technically guides for customer and user related knowledge.
? Mentored and trained new employees.
Vitil Solutions
Desktop Support Specialist | 04/2016 - 10/2017
I supported the computer systems of Sarasota County government for over 2,000 users.
? Wrote knowledge articles regarding new discovered issues.
? Adapted to new needs of clients.
NetWise Technology
Application Specialist | 03/2015 - 04/2016
Pope Golf Inc
IT Specialist | 10/2012 - 03/2015
Executed all aspects of IT for the corporate office, as well as 8 golf courses and 8 HOA communities.
? Wrote digital content for multiple websites.
? Managed social media aspects for the organization including Facebook.