Eric Napolitan: Desktop Support Specialist in Sarasota, FL

I support the computer systems located within Jackson Hewitt franchises across the country. ? Problem solve any tech related problems within the franchises. ? Exceed customers expectations while increasing their offices effectiveness. ? Write technically guides for customer and user related knowledge. ? Mentored and trained new employees.

I supported the computer systems of Sarasota County government for over 2,000 users. ? Wrote knowledge articles regarding new discovered issues. ? Adapted to new needs of clients.

Executed all aspects of IT for the corporate office, as well as 8 golf courses and 8 HOA communities. ? Wrote digital content for multiple websites. ? Managed social media aspects for the organization including Facebook.