(69% complete as of 05/10/2024)
(Projected Graduation Date 12/31/25)

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Information Technology

Infrastructure Analyst II

Accounting & Finance

<p>Self-dependent, proactive, and highly organized computer technology professional with exceptional communication, attention to detail and critical thinking skills. Openly seeking a Security Engineer/Cyber Security Analyst position.</p>

o	Monitor network systems’ performance to identify any issues and routinely perform analysis during regular IT infrastructure operations, including networks, firewalls, servers, and devices.
o	Implement necessary upgrades, patches, or troubleshooting to solve any security problems.
o	Fix problems in site computer networks, including network communications errors, storage problems, and malfunctioning server platforms.
o	Manage LAN infrastructure configuring and maintaining all network hardware devices.
o	Provide support and assist in SAN hardware/software implementation and upgrades of firmware in the storage infrastructure.
o	Install, patch, wire network cables in a LAN/WAN network environment through ports, switches, modems and routers.
o	Update & maintain site Disaster Recovery Plan.
o	Manage/maintain virtual servers by implementing monthly updates.
o	Ensure all user workstations are maintained and updated according to monthly security requirements.
o	Work with security team to ensure the network follows the company's policies and procedures.
o	In addition to all duties/responsibilities listed above, all duties/responsibilities listed below under Division Desktop Technician role are all still being continually handled under current role.

Infrastructure Analyst II (PCC Fasteners Division)

o	Primary IT support for PCC Fasteners Division Executive office and Division personnel located remotely nationwide (C-Level & Director Level)
o	Secondary IT support for multiple international sites
o	Asset management/tracking for Division level equipment located worldwide
o	Coordinate with corporate IT personnel on behalf of sites as needed for resolution of complex issues
o	Supported transition to WFH and back
	Deployed additional hardware on demand as needed
o	Level 2 helpdesk support for 25 sites worldwide
o	Level 1 helpdesk support for 4 local sites
o	Division Wide IT Security Compliance & Assistance for 25 sites worldwide
	Report & remediate security risks as presented by Nexpose vulnerability scanner (i.e.)
•	Flash & Java removal
•	Zero-day Exploits
	Report & remediate risks as presented by Lansweeper asset management software
•	BitLocker encryption issues (weekly)
•	Windows Update issues (weekly)
o	Systems past 90 days since last update
	Report & remediate risks as reported by Splunk security compliance software
•	Security software reconciliation (monthly)
	Report & remediate risks as reported by SCCM systems management software
•	Windows update review (monthly)

Division Desktop Technician (PCC Fasteners Division)

o	Responsible for successful ground up installation of unit wired/wireless intranet of 1 server, over 20 computers, 6 network printers, 5 laptops & 1 secure wireless access point for external usage.
o	Responsible for repair/refurbishment of unit desktops/laptops (to include replacement of typical non-upgradeable internal components, upgrade of SDD/HDD/memory, installation of OS and supporting software).
o	Managed IT policies/permissions and security for unit intranet network as Network Administrator.
o	Managed secure and redundant backups of GBs of Personally Identifiable Information (PII) on a weekly basis.

Information Technology/Communications Section:  Non-Commissioned Officer (Retired)

o	Hardware/software installation, support, training & troubleshooting of workstations/laptops for 100+ end-users, in addition to 20 RDP touch-screen terminals for over 300 production floor users
o	Xerox and HP Network printer troubleshooting and maintenance
o	SOX Compliance (IT Controller & non-IT Tester)
o	AS9100D Compliant Internal Auditor
o	Asset management/tracking
o	Coordinate with division and corporate IT personnel for complex issues
o	Switch configuration, maintenance, and troubleshooting
	4 - Juniper EX2300 POE+ & 2 – Juniper EX3400 Switches
o	Physical/Virtual server management including patching, maintenance
	12 servers using VMware vSphere
o	Remote user assistance via SCCM  Remote Control Viewer or RDP
o	Manage Pulse and MS MFA VPN tokens for users including frequent reconciliation of VPN users for audits
o	Active Directory Maintenance
	Adding & removing users/computers/permissions
o	SCCM management & deployment 
	Deployed applications and ran reports for audits
o	Veeam Backup maintenance
	Backing up 12 servers locally and to the cloud for near instant recovery
o	Lansweeper information maintenance
	Used to manage assets and troubleshooting issues. Reports to detect problems early

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Eric Williams: Infrastructure Analyst II

Eric Williams

Western Governors University