ERICA NAVA: in La Puente, CA

I was in charge of interacting with the company's customers. To provide them with information to address inquiries regarding products and services. In addition to deal with them and help resolve any customer complaints. I also helped them with opening an account and helped them resolved a problem if they can't access their account. Also to check if their orders have arrived most of my information was through phone. Assisting in Sales: Selling the company's products. Provide product or services information to assist customer in making good decisions about a product auto buy. I also had to generate lead sales. Clerical Tasks: Duties were to answer phone calls and making appropriate transfers. Also to process new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork. Responsibilities: ? Deal directly with the customers either by phone, electronically or face to face. ? Respond promptly to customer inquiries. ? Handle and resolve customer complaints. ? Obtain and evaluate all relevant information to handle product and services inquiries. ? Provide pricing and delivering information. ? Perform customer verifications. ? Set up new customer accounts. ? Process orders forms, application request. ? Organize workflow to meet customer time frames. ? Direct request and unsolved issue to the designated resource. ? Manage customer accounts. ? Keep record , of customers interactions and transactions. ? Record details of inquiries, comments and complaints. ? Record details of action taken. ? Prepare and distribute customer activity reports. ? Manage administration. ? Communicate and coordinate with internal departments. ? Follow up on customers interactions. ? Provide feedback on the efficiency of the customer service process.