Lifestyle

Outdoor

Skate

Snow

Surf

Old cars

I enjoy screen printing

Vintage apparel and furniture

Adventures big or small

And i am an overall sports nerd.

Administrator/Technician

Customer Service & Support

Competitive sports remind me of business: you must be passionate about your goals, work as a team, and persevere in order to win. 

My current career goals reflect these tenets. After enjoying a successful time at Apple, I realized that what I was most passionate about was sports. And so I enrolled in a Masters program in Sports Management to further my knowledge of marketing, events, promotions, and other front office operations. 

Although the combination of a full-time position plus graduate classes is demanding, I love what I’m learning about, and the schedule has trained me to be even more disciplined in the areas of focus and time management.

My StrengthsFinder themes include:

** Achiever: I have a drive for accomplishing … and love tackling daily to-do lists for both big-picture and detailed tasks.

** Restorative: I thrive on solving difficult problems, thinking outside-the-box, and finding a way to succeed and prevail.

** Individualization: I am intrigued by people’s unique strengths and how to connect, motivate, and teambuild.

As an athlete and, later, a sports coach, I learned that winning titles is not just about technique and training, it’s about mindset … every obstacle is an opportunity, every setback is a set-up for something bigger, and every win is won not just by working hard, but by working smart.

Recruited by owner to support this growing company’s need for operational infrastructure and customer relations.

** Helped bring in new business, with 85% of retail traffic now coming from referrals based on trusted relationships with my former Apple coworkers.

** Created policies/protocols and a project-management approach that improved repair turnaround times and customer satisfaction.

** Work with Apple for compliance with Authorized Service Provider processes, invoicing, and documentation. Advise customers on repairs, upgrades, data recovery, and technology purchases.

Customer Testimonial: “I’d pulled my hair out for months with calls to Apple Care and trips to the Genius Bar, with no resolution, but then I found Erin. She asked me one simple question that solved all the issues with my computer. Her upbeat attitude and attentive follow-up was a breath of fresh air.” Susan W., Customer

Promoted from Concierge to Genius Administrator, with promotion to a larger store in minimal time.

** Managed repair facility that handles thousands of repairs weekly. Prioritized repairs, allocated parts, and upgraded backend area to improve access to/safety of computers.

** Supervised 25 Apple technicians: scheduled staff to meet peak-hour needs, paired customers with appropriate Genius, and minimized customer wait time.

** First Genius Administrator in store’s history to attend 3-week Apple Certified Mac Technician training. Without prior technical training, graduated with a solid understanding of iOS devices, enabling me to better troubleshoot and present viable options for customers’ needs and serve as a resource to technicians, fellow employees, and managers.

Manager Testimonial: “Erin has a drive to ensure all of our customers are completely taken care of…”  Jason Ash, Senior Manager

Genius Admin

•	Coached swim teams, including one that won 1st place at State level—a first in the team’s history.

Parent Testimonial: “My husband and I will be forever grateful for Erin’s influence on our kids’ lives … she went above and beyond teaching the fundamentals of the sport, and also incorporated lessons on sportsmanship, respect, discipline, and more – lessons that carried over to all aspects of their lives.” Shelley Barnes, Parent

Age Group Swim Coach

Find out detailed information about Erin Lana, Administrator/Technician in San Marcos, CA

Erin Lana: Administrator/Technician in San Marcos, CA

Erin Lana

California State University-Fullerton

Southern New Hampshire University