Here is how I can bring value to your team and be a strong addition to your organization
• 6 years of customer service experience
• 4 years of sports, athletics, and apparel experience
• 4 years of leadership and management
• 3 years of sales and marketing experience
• 3 years of working for top brands (Oakley, AVP, Lululemon, Boardriders, TravisMathew)

? Generated over 30,000 dollars in team/bulk sales working with corporate and local accounts
? Trained, led, and developed a store team of 80 individuals
? Participated and facilitated in community outreach events and guerilla marketing strategies to increase
brand awareness


Ponce 1
Sales Associate and Men's Product Lead
? Strong in person sales skills with natural ability to connect, listen, and build rapport with individuals
? Generated over 2,000 worth of sales using I Love You Man promotion. This promotion focuses on
increasing Men's brand awareness, sales, and culture as a whole
? Created and executed store product posts about Men's product, connection points, outfits, and community
lifestyle. These Facebook posts had an average of 45 views out of a store team of 55 individuals
? Increased average Men's product percentage sales in store (low 20's to 25% average)
? Fulfilled USC football coaching staff team sale with Team Sale Program Manager. Outfitted 50-60 coaches
while connecting and educating on product and company culture. Total sale of 5,000-10,000 dollars while
being one of the two educators selected in the region to fulfill sale
? Engaged in community outreach events to promote and increase Men's brand awareness in the Orange
County area (Men's night event, Rich Saul Memorial Golf Classic)

Oakley

Key Leader and Team/Corporate Sales Lead

• Manage daily service-related communications, via phone and electronically
• Respond promptly to and resolve customer inquiries
• Serve as a liaison for all inbound inquiries that require support and assistance from alternate departments
• Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
• Support Accounts Receivable in resolving order credit holds
• Support Order Management to ensure on-time order fulfillment
• Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
• Proficient in ERP systems, SAP
• Proficient in eCommerce platforms
• Experience with online clientele / chat service
• Ability to foster account relationships
• Ability to multi-task and manage a large inquiry / order volume

Client Service Representative

? Developed UPC reports for sales representatives detailing product inventory levels, sales numbers, and overall product information
? SAP experience
? Salesforce experience and how this program is used in the apparel industry
? Proficient in elastic and created whiteboard catalogs for key and specialty accounts

Lululemon

Quiksilver/Roxy Key Accounts Internship

Sales Associate

Marketing, Logistics, Production and Operations Internship
? Largest international volleyball event hosted by AVP with a focus on professional sports planning and implementation
? Created and executed marketing strategies for an International event such as athlete meals, event staff
mixers, and fan experience parties (2-3 experience events)
? Logistical responsibilities including accurate uniform inventory and dissemination for over 100 competing
athletes, meal coordination and allocation for AVP/FIVB staff and athletes, court reservation with athlete
check ins, and hotel accommodations
? Created and executed 7-10 promotional events a day. Worked with up to 30-40 total sponsors
? Customer service leadership while communicating with international athletes needing information about
events, locations, and overall tournament inquiry

? Sales and connection skills to obtain and maintain new clients
? Programmed and specialized programs for specific clients

Performance Coach and Personal Trainer

Community Service Leader

Trained, mentored, and supervised new employees on rules and regulations involving recreational sports
operations


Ponce 2

Intramurals Supervisor, Head Referee, and Office Staff

Find out detailed information about Evan Ponce,  in Mission Viejo, CA

Evan Ponce: in Mission Viejo, CA

Evan Ponce

Humboldt State University

Long Beach State University