Franklin Argueta: in Lawndale, CA

FRANKLIN ARGUETA 4345 W 147 ST APT# C Lawndale, CA 90260 Cell Phone#: 424.426.7493 Email: Argueta_Franklin@hotmail.com OBJECTIVE My goal is to secure a key role with an organization in need of a qualified individual that can provide high quality customer service and customer support. SUMMARY OF QUALIFICATIONS Expert knowledge and abilities in verbal and written communication, bilingual, organized, and detail oriented. Excellent skills in understanding policies and procedures, strong time management skills, and prioritizing tasks while meeting deadlines. WORK EXPERIENCE Echo Logistics (08/11/2017- 5/20/2019) 100 W Broadway Long Beach CA, 90802 Logistics Coordinator • Coordinated and tracked multiple accounts for clients. • Managed inventory to make sure to meet demand. • Quoted shipment to the client before moving freight. • Created and modified routes when needed. • Provided constant communication with the client over the phone, e-mailed, fax Reports etc. • Worked as part of a team when needed to provide optimal results. LA Yellow (02/05/14/-07/14/2017) 2129 W Rosecrans Ave, Gardena, CA Dispatch Supervisor • Dispatch taxi to and from location. • Enter customer orders into the system. • Make call outs when ever necessary. • Give directions to pax as well as ETA's to customers. • Promoted from Dispatcher to Dispatch Supervisor. • Process credit card payments into system. • Made sure to handle accidents with proper procedure and care. (Call tow truck, injuries?, ambulance require? Police? Called A.I. Made a report about the accident and sent it to the appropriate people.) • Supervised employees making sure they are on time, dressed according to dress code. Also that worked was done as efficiently as possible. • Handled special accounts for I.E. hospital accounts, special needs group, as well as school runs made by our vehicles. • Supervised dispatchers to make sure all orders and or concerns were handle with promptly. Interport Freight Systems (03/14/12-01/04/14) 12923 Cerise Ave, Hawthorne, CA Freight Dispatch • Supervised multiple accounts and the trucking needs as necessary. • Created and modified routes daily to make sure freight shipments arrived promptly. • Dispatched drivers to meet specific deadlines with proper documents as needed. • Able to modify routes efficiently and at a moments notice to fit new pick up and drop off locations into driver’s route. • Efficient at dispatching drivers in Southern California especially in the south bay area. • Able to quote clients before beginning a shipment based on weight, distance, fuel surcharge and other miscellaneous charges. • Managed multiple freight accounts also entered their balances & other details into a database in preparation for billing to the customer. • CFS recovery and monitoring. • Forklift Experience. (Cherry picker and sitting down.) • Able to multi task with ease around the office. ( Phones, e-mails, faxes, drivers) While providing great and helpful customer service. (P.O.D.’s, E.T.A’s, Quotes, container invoices, clearing up billing discrepancies) Crowley Logistics (7/12/11-11/07/11) 100 Oceangate Suite 775 Long Beach, CA 90815 Export Specialist • Responsible for the execution of export documentation requirements for shipments originating in the US. • Ensure that all documentation meet export regulations for exports. • Arranged details of shipments with forwarders, carriers as necessary for exports. • Acted as the freight forwarder when necessary and carrier. • Responsible for AES filing. • Process shipments on FedEx and UPS system. • Transacting of daily shipments. • CFS recovery and monitoring. LAX Express (08/15/09-04/16/11) 5000 W 147th ST, Hawthorne, CA, 90250 Dispatcher Dispatched drivers to and from locations for pick-ups and deliveries. • Gathered, organized and distributed freight information. (HAWB #’s, MAWBS, current location) • Kept Billing organized and up-to-date. • Proficient in Microsoft Word and Excel. • CFS recovery and monitoring Ceva Logistics (07/19/07-01/07/09) 21641 S Western Ave #D, Torrance, CA Logistics Specialist I Supervised 3 accounts and their logistics needs. • Able to use FedEx online to make labels and ship small parcels. • Able to use DHL online to make labels and ship small parcels. • Proficient in Microsoft Excel. • Proficient in Microsoft Word. • Proficient in WorldPort. (Used to communicate to domestic, international offices and stations). • Inventory Management. • Ocean, air, & ground quotes for freight shipping. • Scheduled freight appointments for pick-up/drop off. (From sea ports, airports, commercial and residential). • Kept billing organized and up-to-date. • Able to work well and thrive in a team environment. • Forklift Experienced (Cherry picker and sitting down) • CFS Recovery and monitoring. • Able to multi task around the office. ( Phones, e-mails, faxes, drivers) While providing great and helpful customer service. (P.O.D.’s, E.T.A’s, Quotes, container invoices, clearing up billing discrepancies)