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Customer Service Representative/ Billing/ Data Entry

Customer Service & Support

Experienced Customer Service Representative with a demonstrated history of working in the warehousing and travel/ timeshare industry. Skilled in Microsoft Word, Billing Services, Management, Customer Experience, and Marketing Strategy.

-	Print of orders to be processed throughout the day 
-       Distribute Orders to proper departments to be shipped.
-	Provide prompt Customer Service responses over the phone and via email.
-	Complete billing with in house system 
-       Track inventory reporting 
-       Weekly filing and monthly archiving of billing 

- Promoted to Sales and Marketing Assistant January 11, 2016
- Work's closely with CEO's on projects and lead prospects. 
- Main contact regarding information pertaining to client projects/ orders
- Main contact regarding information pertaining to invoices or any other service related issues. 
- Customer Service for prospect and current clients
- Contact and set up meetings with prospects
- Assist with Contractual Agreements
- Assist with Fulfillment and Assembly quotations. 
- Handles Google ad words and company newsletter. 
- Schedule Large Freight Shipments to and from our Facility and 3rd party shipments for clients. 

Sales and Marketing Assistant

-Acts as a resource for others in the approach research and resolution complex and or escalated operational questions and discrepancies. This includes providing direction or interaction with customers to resolve issues.  
- Ensure effective office operations and oversee performance of clerical and administrative employees.
- Check Portal and Keystroke every day to ensure there are not any lingering orders. Evaluate and reviews office production and department performance results. Makes recommendations accordingly where performance falls short of target.  
-Hire, trains, schedules and sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals. 
-Maintain office supplies inventories, fill out sheet every Friday for office items and give to  Accounting to place order. 
-Make sure facility is in top notch shape for when any prospect clients come in to tour and meet with the sales team.
-Work with management to resolve customer / client 

Operations Manager and Customer Service Supervisor

- Promoted to Marketing Associate April 2013
- Online Marketing for Multiple Vacation club Sites
- Work closely with Marketing Senior Associate and Marketing Director in the preparation of estimates, campaign schedules, budgets and other requirements 
- Meet with partners and attend industry conferences. 
- Review new contracts and resort properties. 
- Create promotional campaigns and ad’s using Bing and Google.    
- Conducting research for targeting audience identification, competitive analysis, and qualitative website profiling and search engine keyword analysis. -
- New destination promotions 
- Monitor and analyze affiliate performance 
- Create promotion codes, deals and promotions 
- Create newsletter and create promotion eBlasts
- Designing website and HTML coding 
- Ability to clearly communicate marketing strategy and tactical plans to applicable field teams.

Marketing Associate

- Support and provide superior service via phones, e-mails and faxes as a receiver and caller. 
- Answer incoming calls from members that needed assistance in booking their vacation, answer inquiries, questions, handle complaints, troubleshoot problems and provide information.
- Effectively multitask and prioritize responsibilities with little to no supervision.

Lead Customer Service Representative

Worked in the Preview Center, with the Timeshare tours. Improved communication efficiency as primary liaison between departments.
•	Improved communication efficiency as primary liaison between departments.
•	Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects
•	Assist guests with any questions or concerns. Generated and forwarding the periodic cash reports to the higher officials 
•	Consistently praised by management for quality. 
•	Exemplary customer service delivery and team-player attitude.

Guest Relations Representative

Find out detailed information about Gabriella Vidrio, Customer Service Representative/ Billing/ Data Entry in Escondido, CA

Gabriella Vidrio: Customer Service Representative/ Billing/ Data Entry in Escondido, CA

Gabriella Vidrio