Golf

Fishing

Lifestyle

Outdoor

Streetwear

Electronics

Family

And traveling.

Stocks

Drone flying

Crafting/design

Nerd | Dad | Leader | Community Builder

I graduated from the California State University, Fullerton with a degree in Finance. With the economy seeing some unfortunate instability, I headed into the sales and customer retention field. I was fortunate enough to join a stellar team that focused on customer service and exceeding monthly goals. 

After experiencing so many different departments of the communication industry, I am excited to see what opportunities are available. I enjoy honing my current skills and learning new ones. 

My main hobbies outside of the work place include golfing and softball with friend and colleagues, and also relaxing trips to the beach with my family. Feel free to reach out and connect, would love to talk.

Responsible for the overall success of our customers stores, and digital space. Consulting with business owners, marketers, and 3rd party consultants on how to best be successful in the ever evolving digital world.

Additional duties include ensuring platform utilization, staying up to date on digital trends, providing risk insights such as accessibility compliance and privacy concerns, for our merchants.

Customer Success Manager

Responsible for the overall success of strategic accounts, and their digital experience. Consulting with business owners, marketers, and 3rd party consultants on how to best be successful in the ever evolving digital landscape.

Additional duties include ensuring platform utilization, staying up to date on digital trends, providing risk insights such as accessibility compliance and privacy concerns, for our merchants.

Strategic Account Manager

Responsible for the overall success of dealer website, and digital space. Consulting with business owners on how to best optimize every experience with their end users, and help sell more cars

Performance Manager

Duties include leading a small team of Account Managers, focused on supporting many different Ecommerce brands. Focusing primarily on Big Commerce, Shopify and Miva.

The main function of this position is to provide coaching and mentoring for account management staff. Coaching opportunities include customer service, retention, and vendor relationships. Other duties include project management of a website launch lifecycle. Life cycle elements include customer/client onboarding, design consultation, development review, quality assurance, website strategy and training on all platforms.

Accounts Team, Team Lead

Duties include account management, including customer service, retention, and advocacy. Other duties include project management of a website launch lifecycle. These include onboarding, design consultation, development review, quality assurance, website strategy and training on all platforms. These platforms include Big Commerce, Shopify, and Miva. 

Other responsibilities include new hire onboarding and training, process improvement, and continued support of junior account management team. 

Additional Skills: 
- Google Analytics Certified
- Account Management SME
- Marketing Strategy Consulting

Sr. Account Manager

Duties include account management of 100+ customer relationships. Job responsibilities include customer on-boarding, design consultation, customer training, Inventory management, product pricing strategy and problem solving. 

Additional Skills Learned:
- WordPress Website Development
- Google Analytics certified
- Digital Advertising Consultation

Account Manager

Responsible for staff of six sales associates. We focus on building our membership base through personalized selling and creating a lasting guest experience.

Sales Manager

Father

Maintains and balances an accounting system by inputting data; scheduling required jobs and verifying data. Prepares general ledger entries by maintaining records and reconciling accounts. Prepares payments for A/P bills and payroll. 

Staff Accountant

Responsible for two different aspects of the Quality Assurance team. Initial duties include collecting and analyzing customer data to interpret trends that would be delivered to all departments.  Other duties include conducting quality assurance audits of call center representatives, assuring company standards are maintained and ensuring a great customer experience. Consulted with training staff to ensure consistent message is reinforced throughout the on-boarding process. Acted as the Subject Matter Expert for customer service representatives and other departments. 

     -Product Knowledge Specialist
     -Call Escalation Specialist
     -Created V.O.C. Scorecard Report

V.O.C. Quality Assurance Specialist

The main purpose is to support and improve Mazda’s owner retention and satisfaction. This position is responsible for investigating and negotiating resolutions for customer issues presented via the telephone hotline, email and mail.

     -New Hire Mentor
     -Fun Committee Lead
     -Tech Tip Tuesday Lead

Customer Experience Rep

In charge of building personal and lasting relationships with our customers, by expanding our customer base and by selling customer renewals through account acquisition and retention of our valuable customers. 

     -New Hire Mentor
     -100% Call Quality and Product Knowledge Scores
     -Take Action Team Lead
     -Retention Team MVP

Cox California Retention

Responsible for the coordination and communication of retention updates. Responsible for event planning and coordination of various meetings and incentives. Develop and distribute reports for tracking of incentive performance through various channels. Updates floor quarterly on new campaigns that will help generate sales and saves. Other duties include training of new processes, products and competition. 

 -Launched and Trained team on “Access Pass” and “Tech Last Chance” Programs.
 -New Hire and New Processes Trainer
 -Created and Launched “Beat your Boss” Incentive.
 -Created Dashboard and Daily Sales Tracker for Call Center Metrics

Interim Retention Coordinator

Responsible for the supervision of staff and the food quality of the product being delivered to our customers. The main goal of this position is to assure that our guests were satisfied and well taken care of during each and every visit. Was also responsible for the constructing and preparing for customer banquet parties. Implementation of new and test food items. 
	
 -Gold Standard Quality Coordinator Trainer	
 -Event Coordinator
 -Inventory Control Management
 -New Sales Process Implementation Trainer

Quality Coordinator (Assistant Manager)

Responsible for “Gold Standard” service skills. Used these skills to train and ensure our staff was always at the top of the company. Responsible for the knowledge and understanding of the ingredients of all food and liquor products.

      -Gold standard service trainer
      -“Service Mastery” Green apron winner
      -Team member of the year

Server

Balanced daily credit and cash receipts of $20,000+. Responsible for the balancing of daily change orders and petty cash drawer. Responsible for the coding of A/P and Inventory the closing of books quarterly and yearly.

      -Team Member of the Year
      -Gold Standard Bookkeeper Trainer
      -100% RRR Bookkeeper (Restaurant Risk Review)
      -A/P Coding, data entry and reconciliation of receipts
      -Verification of end of week invoices

Bookkeeper

Find out detailed information about Garrett Linfield, Nerd | Dad | Leader | Community Builder in Lake Forest, California

Garrett Linfield: Nerd | Dad | Leader | Community Builder in Lake Forest, California

Garrett Linfield