Garrett Linfield: Nerd | Dad | Leader | Community Builder in Lake Forest, California
Garrett Linfield
Nerd | Dad | Leader | Community Builder
Lake Forest | US
Interests
Electronics
Family
And traveling.
Stocks
Drone flying
Crafting/design
Industries
Golf
Fishing
Lifestyle
Outdoor
Streetwear
Work experience
Miva, Inc.
Customer Success Manager | 10/2023 - Current
Responsible for the overall success of our customers stores, and digital space. Consulting with business owners, marketers, and 3rd party consultants on how to best be successful in the ever evolving digital world.
Additional duties include ensuring platform utilization, staying up to date on digital trends, providing risk insights such as accessibility compliance and privacy concerns, for our merchants.
Miva, Inc.
Strategic Account Manager | 08/2024 - Current
Responsible for the overall success of strategic accounts, and their digital experience. Consulting with business owners, marketers, and 3rd party consultants on how to best be successful in the ever evolving digital landscape.
Additional duties include ensuring platform utilization, staying up to date on digital trends, providing risk insights such as accessibility compliance and privacy concerns, for our merchants.
Dealer Inspire
Performance Manager | 06/2023 - 10/2023
Responsible for the overall success of dealer website, and digital space. Consulting with business owners on how to best optimize every experience with their end users, and help sell more cars
Arctic Leaf Inc.
Accounts Team, Team Lead | 05/2022 - 07/2023
Duties include leading a small team of Account Managers, focused on supporting many different Ecommerce brands. Focusing primarily on Big Commerce, Shopify and Miva.
The main function of this position is to provide coaching and mentoring for account management staff. Coaching opportunities include customer service, retention, and vendor relationships. Other duties include project management of a website launch lifecycle. Life cycle elements include customer/client onboarding, design consultation, development review, quality assurance, website strategy and training on all platforms.
Arctic Leaf Inc.
Sr. Account Manager | 02/2021 - 07/2023
Duties include account management, including customer service, retention, and advocacy. Other duties include project management of a website launch lifecycle. These include onboarding, design consultation, development review, quality assurance, website strategy and training on all platforms. These platforms include Big Commerce, Shopify, and Miva.
Other responsibilities include new hire onboarding and training, process improvement, and continued support of junior account management team.
Additional Skills:
- Google Analytics Certified
- Account Management SME
- Marketing Strategy Consulting
JAZEL Auto
Account Manager | 10/2018 - 02/2021
Duties include account management of 100+ customer relationships. Job responsibilities include customer on-boarding, design consultation, customer training, Inventory management, product pricing strategy and problem solving.
Additional Skills Learned:
- WordPress Website Development
- Google Analytics certified
- Digital Advertising Consultation
Orangetheory Fitness
Sales Manager | 05/2018 - 10/2018
Responsible for staff of six sales associates. We focus on building our membership base through personalized selling and creating a lasting guest experience.
Raising my son!
Father | 06/2017 - 05/2018
Took a year off to raise my son
Incubator Finance
Staff Accountant | 10/2016 - 05/2017
Maintains and balances an accounting system by inputting data; scheduling required jobs and verifying data. Prepares general ledger entries by maintaining records and reconciling accounts. Prepares payments for A/P bills and payroll.
Oakley
V.O.C. Quality Assurance Specialist | 11/2015 - 10/2016
Responsible for two different aspects of the Quality Assurance team. Initial duties include collecting and analyzing customer data to interpret trends that would be delivered to all departments. Other duties include conducting quality assurance audits of call center representatives, assuring company standards are maintained and ensuring a great customer experience. Consulted with training staff to ensure consistent message is reinforced throughout the on-boarding process. Acted as the Subject Matter Expert for customer service representatives and other departments.
-Product Knowledge Specialist
-Call Escalation Specialist
-Created V.O.C. Scorecard Report
Mazda North American Operations
Customer Experience Rep | 06/2014 - 11/2015
The main purpose is to support and improve Mazda’s owner retention and satisfaction. This position is responsible for investigating and negotiating resolutions for customer issues presented via the telephone hotline, email and mail.
-New Hire Mentor
-Fun Committee Lead
-Tech Tip Tuesday Lead
Cox Communications
Cox California Retention | 09/2011 - 05/2014
In charge of building personal and lasting relationships with our customers, by expanding our customer base and by selling customer renewals through account acquisition and retention of our valuable customers.
-New Hire Mentor
-100% Call Quality and Product Knowledge Scores
-Take Action Team Lead
-Retention Team MVP
Cox Communications
Interim Retention Coordinator | 01/2013 - 12/2013
Responsible for the coordination and communication of retention updates. Responsible for event planning and coordination of various meetings and incentives. Develop and distribute reports for tracking of incentive performance through various channels. Updates floor quarterly on new campaigns that will help generate sales and saves. Other duties include training of new processes, products and competition.
-Launched and Trained team on “Access Pass” and “Tech Last Chance” Programs.
-New Hire and New Processes Trainer
-Created and Launched “Beat your Boss” Incentive.
-Created Dashboard and Daily Sales Tracker for Call Center Metrics
BJ's Restaurants, Inc.
Quality Coordinator (Assistant Manager) | 02/2006 - 09/2011
Responsible for the supervision of staff and the food quality of the product being delivered to our customers. The main goal of this position is to assure that our guests were satisfied and well taken care of during each and every visit. Was also responsible for the constructing and preparing for customer banquet parties. Implementation of new and test food items.
-Gold Standard Quality Coordinator Trainer
-Event Coordinator
-Inventory Control Management
-New Sales Process Implementation Trainer
BJ's Restaurants, Inc.
Server | 02/2006 - 09/2011
Responsible for “Gold Standard” service skills. Used these skills to train and ensure our staff was always at the top of the company. Responsible for the knowledge and understanding of the ingredients of all food and liquor products.
-Gold standard service trainer
-“Service Mastery” Green apron winner
-Team member of the year
BJ's Restaurants, Inc.
Bookkeeper | 02/2006 - 09/2011
Balanced daily credit and cash receipts of $20,000+. Responsible for the balancing of daily change orders and petty cash drawer. Responsible for the coding of A/P and Inventory the closing of books quarterly and yearly.
-Team Member of the Year
-Gold Standard Bookkeeper Trainer
-100% RRR Bookkeeper (Restaurant Risk Review)
-A/P Coding, data entry and reconciliation of receipts
-Verification of end of week invoices