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Dedicated professional with experience in CUSTOMER SERVICE, LEGAL SERVICES, TECHNICAL SUPPORT, and PURCHASING. Seeking to take the next step in my professional career with a strong and respected organization committed to quality. Proven skills to seek out and identify customer needs and new business opportunities. Detail orientated with strong communication and problems solving skills, and the ability to explain the benefits of products and services. 

•	Executed and managed purchasing activities of RF and millimeter wave components which exceeded over 1,400 new and existing products
•	Negotiated with vendors to achieve best price resulting in savings of 2% in purchasing department annual budget
•	Tracked and expedited urgent customer orders, successfully maintaining a 90.5% or better in on-time delivery and order accuracy
•	Performed monthly usage report  in order to forecast and manage appropriate stock levels of materials to ensure well-run operations, without interruption
•	Provided customer service for both internal and external inquiries


Purchasing Coordinator

•	Handled 60+ calls and emails daily, giving detailed, personalized and polite service to ensure customer satisfaction
•	Provided troubleshooting support for over 2,000 products including outside wall lanterns and sconces, 2x4 ceiling troffers, recessed LED lighting and dimming control installations
•	Hosted quarterly training sessions, ensuring that customer service team was updated on new and upcoming products, improving customer interactions and lowering call handle time by 15%             
•	Received an average 90% customer satisfaction rate, 5% higher than previous support representatives
•	Tested 5 returned products monthly and reported my findings to assigned product mangers, highlighting necessary areas of improvement


Technical Support Specialist

•	Resolved 150+ calls weekly, with duties including customer complaints, installation questions, and warranty claims
•	Collected source data such as customer names, address, phone number, purchase receipts, and submitted information for warranty replacement approval
•	Recommended additional accessories and upgrade options to customers, producing 1% additional sales revenue
•	Assisted product managers by troubleshooting 4 prototypes a month, searching for signs of failures such as shorted circuits, Bluetooth connectivity , and battery life reliability
•	Conversational in Spanish(was able to meet all customer service requirements with Spanish speakers)


•	Planned and conducted scheduling support for law firms including court reporting , conference room reservations, and special needs such as interpreting services
•	Gathered all necessary information including names, location of meeting, billing information, and scheduled an average of 500+ deposition hours weekly
•	Contacted available court reporters to offer upcoming depositions on calendar , and conducted follow-up calls to confirm that depositions were moving forward as scheduled
•	Printed, bounded, and reduced production costs by 5%, by shipping completed deposition transcripts to companies’ regional offices and scheduling pick-up times with recipients
•	Provided external customer support by greeting guests, setting-up conference rooms, and ordering lunch when depositions were scheduled in-house


Calendar Associate

•	Maintained a high-volume work load within a fast paced environment. Assisted 80 to 100 customers daily, and met performance benchmarks such as call handle time and transfer rate 
•	Researched complex issues involving frozen accounts, missing deposits, unauthorized withdraws, and reported back to customers in a polite manner to maximize satisfaction
•	Responsible for identifying any missing products and services , and successfully transferred 70% of all customers serviced to a personal banker for additional information
•	Initiated investigations involving fraudulent activities, and authorized the release of new account numbers and debit cards
•	Maintained an end of shift report for management to review


Phone Banker

•	Proficiently and professionally assisted all walk-in customers with various inquiries including laptops, desktops, software, hardware, and gaming accessories
•	Utilized a strong versatility, assisting with coverage in multiple departments, including on-site technical support.
•	Achieved great success exceeding sales goals by attaching anti-virus installation, and extended warranty services to 50% of all desktops and laptops sold
•	Successfully contributed  to computer department finishing 5th place in the company in total sales, and warranty and software installations sold for 2 consecutive quarters
•	Completed weekly price changes and assisted with inventory control


Sales Associate

Find out detailed information about Gary Mijangos,  in Los Angeles, CA

Gary Mijangos: in Los Angeles, CA

Gary Mijangos

El Camino COllege