Gary Mijangos: in Los Angeles, CA

• Executed and managed purchasing activities of RF and millimeter wave components which exceeded over 1,400 new and existing products • Negotiated with vendors to achieve best price resulting in savings of 2% in purchasing department annual budget • Tracked and expedited urgent customer orders, successfully maintaining a 90.5% or better in on-time delivery and order accuracy • Performed monthly usage report in order to forecast and manage appropriate stock levels of materials to ensure well-run operations, without interruption • Provided customer service for both internal and external inquiries

• Handled 60+ calls and emails daily, giving detailed, personalized and polite service to ensure customer satisfaction • Provided troubleshooting support for over 2,000 products including outside wall lanterns and sconces, 2x4 ceiling troffers, recessed LED lighting and dimming control installations • Hosted quarterly training sessions, ensuring that customer service team was updated on new and upcoming products, improving customer interactions and lowering call handle time by 15% • Received an average 90% customer satisfaction rate, 5% higher than previous support representatives • Tested 5 returned products monthly and reported my findings to assigned product mangers, highlighting necessary areas of improvement

• Resolved 150+ calls weekly, with duties including customer complaints, installation questions, and warranty claims • Collected source data such as customer names, address, phone number, purchase receipts, and submitted information for warranty replacement approval • Recommended additional accessories and upgrade options to customers, producing 1% additional sales revenue • Assisted product managers by troubleshooting 4 prototypes a month, searching for signs of failures such as shorted circuits, Bluetooth connectivity , and battery life reliability • Conversational in Spanish(was able to meet all customer service requirements with Spanish speakers)

• Planned and conducted scheduling support for law firms including court reporting , conference room reservations, and special needs such as interpreting services • Gathered all necessary information including names, location of meeting, billing information, and scheduled an average of 500+ deposition hours weekly • Contacted available court reporters to offer upcoming depositions on calendar , and conducted follow-up calls to confirm that depositions were moving forward as scheduled • Printed, bounded, and reduced production costs by 5%, by shipping completed deposition transcripts to companies’ regional offices and scheduling pick-up times with recipients • Provided external customer support by greeting guests, setting-up conference rooms, and ordering lunch when depositions were scheduled in-house

• Maintained a high-volume work load within a fast paced environment. Assisted 80 to 100 customers daily, and met performance benchmarks such as call handle time and transfer rate • Researched complex issues involving frozen accounts, missing deposits, unauthorized withdraws, and reported back to customers in a polite manner to maximize satisfaction • Responsible for identifying any missing products and services , and successfully transferred 70% of all customers serviced to a personal banker for additional information • Initiated investigations involving fraudulent activities, and authorized the release of new account numbers and debit cards • Maintained an end of shift report for management to review

• Proficiently and professionally assisted all walk-in customers with various inquiries including laptops, desktops, software, hardware, and gaming accessories • Utilized a strong versatility, assisting with coverage in multiple departments, including on-site technical support. • Achieved great success exceeding sales goals by attaching anti-virus installation, and extended warranty services to 50% of all desktops and laptops sold • Successfully contributed to computer department finishing 5th place in the company in total sales, and warranty and software installations sold for 2 consecutive quarters • Completed weekly price changes and assisted with inventory control