geraldine ramirez:
geraldine ramirez
United States
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Summary
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Work experience
Moxi Rollerskates
Personal Assistant / Customer Service / Shipping- Returns & Exchanges | 07/2020 - 07/2021
? Personal assistant to CEO
? Customer service rep, answering a large volume of emails/calls daily.
? Handled daily shipping log, ensuring the product left the warehouse within a 48 hour timeframe.
? Facilitating returns and exchanges with customers as well as vendors.
Visionaire Lighting
Customer Service / Field Service & Warranty Coordinator | 07/2016 - 06/2020
Oversaw Midwest contracts & daily correspondence with Rep Agencies. Processed Purchase
Orders for large quantities of Target and Walmart contracts.
? Part of a new team that successfully implemented processes and procedures to help reduce and focus influx of emails and service/warranty tickets.
? Troubleshooting and direct support with Electricians on jobsites and coordinating field service
work (products, heavy machinery, contractors)
AL Financial
Customer Service / Contract Clerk | 07/2014 - 07/2016
? Contract Clerk processing auto loan contract between dealer and customer.
? Responsible for direct line of communication with dealerships.
? Purchasing, verifying and correcting auto loan contracts to ensure 100% of the information
relayed was accurate. (Mistakes typos or discrepancies not tolerated)
? Direct communication with customer upon time of sale, (IE: retrieving information, references, insurance verifications)
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